Educated clients on Medicare options, ensuring understanding of benefits and coverage.
Developed personalized insurance plans tailored to client needs and preferences.
Assisted clients with enrollment processes, ensuring timely and accurate submissions.
Conducted regular follow-ups to maintain relationships and address client inquiries.
Mentored new agents on best practices in customer engagement and compliance standards.
Led community outreach initiatives to promote Medicare services and increase awareness among potential clients.
Personal Lines Manager
Doug Seide Farmers Insurance
Scottsdale, AZ
01.1995 - 12.2019
Led team in delivering exceptional customer service for personal lines insurance policies.
Developed and implemented process improvements that enhanced operational efficiency within the department.
Analyzed market trends to adjust coverage options, ensuring competitive positioning of personal lines products.
Promoted a positive work environment, fostering collaboration and teamwork among personal lines insurance staff to better serve clients.
Provided advice and counsel on personal lines matters.
Education
Bachelor of Arts - Education
St Olaf College
Northfield, MN
06-1976
Skills
Skilled small group facilitator at the church we attended in Scottsdale AZ
Currently I am an Arizona Crises Team member We assist individuals on the worst day of their life by being a minister of presence
My husband Doug & I (who is also a Chaplain) are starting to volunteer at retirement homes in the Prescott area
I am a walking miracle I had a bone marrow transplant 3 years ago, and it is only by the grace of God that I am still here God is not done with me yet and I can't wait to see what the next chapter brings