Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jozua Fielding

Peach Springs

Summary

Dynamic retail professional with extensive experience at Grand Canyon West, excelling in customer service and cash handling. Proven track record of boosting sales through effective product recommendations and exceptional teamwork. Recognized for enhancing customer satisfaction and maintaining a well-organized store environment, consistently achieving sales targets and fostering loyalty.

Overview

7
7
years of professional experience

Work History

Retail Sales Associate

Grand Canyon West
02.2018 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Supported store leadership in implementing new merchandising strategies to improve product positioning.
  • Greeted customers and provided outstanding customer service.
  • Assisted in setting up promotional displays to attract customer attention and boost sales.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Monitored sales trends to advise on restocking, ensuring popular items were always available.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.
  • Managed inventory to prevent stock shortages, ordering new items as necessary.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Coordinated with stock team to expedite restocking of high-demand items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory and place special orders for customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Recommended complementary purchases to customers, increasing revenue.
  • Performed cash, card, and check transactions to complete customer purchases.

Lead Retail Sales Associate

Grand Canyon West
09.2023 - 10.2024
  • Participated in team meetings to discuss sales targets, strategies for improvement, and methods for increasing overall performance.
  • Handled cash register operations accurately, processing transactions efficiently while adhering to company policies.
  • Boosted sales performance with persuasive communication skills and extensive product knowledge.
  • Ensured a welcoming store atmosphere, maintaining cleanliness standards and promptly addressing any customer concerns.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Used in-store system to locate inventory and place special orders for customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.

Cashroom Clerk

Grand Canyon West
02.2023 - 09.2024
  • Participated in team meetings to discuss sales targets, strategies for improvement, and methods for increasing overall performance.
  • Handled cash register operations accurately, processing transactions efficiently while adhering to company policies.
  • Boosted sales performance with persuasive communication skills and extensive product knowledge.
  • Ensured a welcoming store atmosphere, maintaining cleanliness standards and promptly addressing any customer concerns.
  • Identified potential issues in the cash room process and proposed solutions for improvement.
  • Performed daily audits of cashier drawers, ensuring accuracy and compliance with company policies.
  • Prepared bank deposits and managed petty cash fund, maintaining accurate records of all transactions.
  • Maintained confidentiality of sensitive financial information, adhering to strict security protocols.
  • Streamlined cash room operations for improved efficiency and time management.
  • Demonstrated attention to detail when completing tasks such as balancing registers, preparing bank deposits, verifying currency denominations, recording transaction details accurately.
  • Developed strong working relationships with colleagues to foster teamwork and collaboration within the department.
  • Assisted in training new Cash Room Clerks, sharing best practices for accurate and efficient work performance.
  • Reduced discrepancies in cash counts with thorough reconciliation processes.
  • Enhanced cash handling accuracy by implementing rigorous double-checking procedures.
  • Supported team members during high-volume periods, ensuring timely completion of tasks and customer satisfaction.
  • Balanced safe, prepared tills, and prepared register bags for next sales date.
  • Performed daily cash reconciliations to determine accuracy of financial reports.
  • Prepared bank deposits and corporate cash shipments.
  • Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
  • Investigated discrepancies of cash register and POS System totals to resolve errors.
  • Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.

Host

Aquarius Casino
11.2021 - 09.2022
  • Implemented inventory control measures to prevent loss or theft within the cash room environment.
  • Improved communication between departments by providing regular updates on cash room activities and addressing any concerns promptly.
  • Collaborated with team members to maintain a secure and organized cash room environment.
  • Identified potential issues in the cash room process and proposed solutions for improvement.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

Kingman High School
Kingman, AZ

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Customer assistance
  • Cash handling
  • Customer engagement
  • Retail sales
  • Reliability and punctuality
  • Store opening and closing
  • Flexible schedule
  • Money handling
  • Product knowledge
  • Cash register operation
  • Stocking and receiving
  • Store maintenance
  • POS system operations
  • Sales expertise
  • POS system operation
  • Truck unloading
  • Display building

Timeline

Lead Retail Sales Associate

Grand Canyon West
09.2023 - 10.2024

Cashroom Clerk

Grand Canyon West
02.2023 - 09.2024

Host

Aquarius Casino
11.2021 - 09.2022

Retail Sales Associate

Grand Canyon West
02.2018 - Current

Kingman High School

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Jozua Fielding