Jennifer Thompson
Phoenix
Summary
Customer Service Professional experienced in enhancing passenger satisfaction through effective conflict resolution and attention to detail. Delivered high-quality service in fast-paced environments while ensuring compliance with safety regulations and maintaining calm under pressure. Focused on teamwork and adaptability to meet evolving needs, contributing to seamless operations and exceptional hospitality.
Overview
18
18
years of professional experience
Work History
Flight Attendant
American Airlines
Phoenix, AZ
05.2013 - Current
- Delivered exceptional customer service to enhance passenger satisfaction and loyalty.
- Maintained compliance with safety regulations through thorough pre-flight checks and safety briefings.
- Managed conflict resolution effectively, maintaining professionalism while addressing passenger concerns and inquiries.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
Barista
Steve's Espresso
Tempe, AZ
10.2022 - 02.2026
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled the line and crowd with quick, efficient service.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Server
Kona Grill
Scottsdale, AZ
01.2018 - 12.2018
- Delivered exceptional customer service in fast-paced dining environment.
- Trained new servers on menu items, service standards, and cash handling procedures.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Managed multiple tables efficiently while providing attentive service to guests.
Server/Bartender
Olde Mecklenburg Brewery
Charlotte, NC
11.2013 - 02.2014
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Upheld strict regulations for safe alcohol service and food safety.
- Cleaned and sanitized bar area, beer lockers, refrigeration and storage areas to ensure a safe and welcoming environment.
Sales Associate
Seattle Sun Tan
Bothell, WA
01.2012 - 04.2013
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Educated clients on tanning products and services to ensure informed purchasing decisions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Trained new staff on operational procedures and customer engagement techniques for improved performance.
Host/Server
Boston's Gourmet Pizza
Mill Creek, WA
09.2008 - 05.2012
- Collaborated with team members in busy settings to deliver exceptional service.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
High School Diploma -
Bothell High School
BothellSkills
- Customer service
- Guest services
- Service excellence
- Food and beverage service
- Menu memorization
- High volume dining
- Crisis management
- Problem-solving
- Calm under pressure
- Attention to detail
- Time management
- Dependable
- Strong work ethic
- First aid
Timeline
Barista
Steve's Espresso
10.2022 - 02.2026
Server
Kona Grill
01.2018 - 12.2018
Server/Bartender
Olde Mecklenburg Brewery
11.2013 - 02.2014
Flight Attendant
American Airlines
05.2013 - Current
Sales Associate
Seattle Sun Tan
01.2012 - 04.2013
Host/Server
Boston's Gourmet Pizza
09.2008 - 05.2012
High School Diploma -
Bothell High School