Juan Angulo
Phoenix
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Top Golf and AT&T. Proven ability to enhance guest engagement and satisfaction while effectively managing cash handling. Recognized for leadership potential and consistently exceeding performance targets, contributing to improved service efficiency and team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Top Golf
10.2023 - Current
- Server(top golf)
- Provide exceptional guest service in a dynamic, high-energy environment by taking and delivering orders efficiently, anticipating guest needs, and ensuring a memorable experience.
- Maintain a strong knowledge of menu items and promotions to effectively upsell and enhance guest satisfaction.
- Collaborate with team members and kitchen staff to ensure smooth service flow during high-volume hours, while consistently adhering to Topgolf’s service and safety standards.
Call Center Representative
AT&T
09.2019 - 11.2020
- Began as a Customer Service Representative, where I developed strong communication and problem-solving skills while assisting customers with inquiries, resolving issues, and providing product information.
- After demonstrating technical aptitude and a proactive approach to troubleshooting, I transitioned into the Technical Support department. In this role, I provided more specialized assistance, diagnosed and resolved complex technical problems, and contributed to improving service efficiency.
- Earned a promotion to team leader after consistently exceeding performance targets and showcasing leadership potential. In this role, I supported team management tasks, mentored junior staff, coordinated daily operations, and helped maintain high customer satisfaction and service quality standards.
Education
High School Diploma - Chemistry
Uvm
Mexicali, México 07.2017
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
Certification
Nutrition in fitness certification
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Server
Top Golf
10.2023 - Current
Call Center Representative
AT&T
09.2019 - 11.2020
High School Diploma - Chemistry
Uvm
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