Juan Castillo
Mesa
Overview
7
7
years of professional experience
Work History
Customer Account Manager
Aaron's
12.2019 - 12.2024
- Supervised team of 2-8 staff members
- Inbound and outbound collection calls
- Skip tracing
- Helped customers achieve financial success by curating individual payment plans according to their budget
- Performed in home collections
- Performed deliveries/merchandise recovery
- Sales
- Reviewed payment logs and call activity
Customer Service Specialist
Target
09.2019 - 12.2019
- Resolved all escalated order issues
- Ordered replacement parts Business to business
Customer Service Representative (Instacart)
24/7 Intouch
12.2018 - 09.2019
- Assisted customers with account/order management
- Assisted shoppers with active orders and account updates
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the shoppers
Product Support
Concentrix (TurboTax)
01.2018 - 02.2018
- Helped customers get into the most beneficial product for them
- Guided customers through software to complete tax return
Education
High School Diploma -
Canyon Valley School
Mesa, AZ05-2014
General - Collision Repair
East Valley Institute of Technology
Mesa, AZ05.2014
Skills
- Driving
- Microsoft Office
- Communication skills
- Mechanic experience
- Bilingual
- Customer support
- Leadership
- Administrative experience
- Cash handling
- Time management
- Cold Calling
- Computer skills
- Retail sales
- Salesforce
- B2B
- Account management
- Supervising experience
- Outside Sales
- Sales
- Customer service
- Data Entry
- Organizational skills
- Client relationship building
- Performance tracking
- Revenue generation
- Point of sale operation
- Processing payments
- Teamwork and collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Account Manager
Aaron's
12.2019 - 12.2024
Customer Service Specialist
Target
09.2019 - 12.2019
Customer Service Representative (Instacart)
24/7 Intouch
12.2018 - 09.2019
Product Support
Concentrix (TurboTax)
01.2018 - 02.2018
High School Diploma -
Canyon Valley School
General - Collision Repair
East Valley Institute of Technology