Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
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Juan Cortes Armas

Phoenix

Summary

Dedicated professional with strong customer service skills, time management expertise, and attention to detail. Proven ability to enhance team performance through effective training and operational improvements.

Resourceful associate with a strong background in inventory management and process optimization. Committed to fostering a positive team environment and enhancing customer interactions. Aiming to contribute to organizational growth through effective training and operational best practices.

Results-driven professional with solid background in delivering impactful solutions. Proven track record in fostering team collaboration and adapting to changing needs. Skilled in strategic planning, project management, and client relations. Known for reliability, strong analytical abilities, and excellent communication skills.

Qualified [Desired Position] with solid background in supporting project teams and ensuring efficient operations. Successfully contributed to process improvements and maintained high standards in client communication. Demonstrated ability to manage multiple tasks while displaying strong problem-solving and organizational skills.

Overview

5
5
years of professional experience

Work History

Amazon Associate

Amazon
Phoenix, AZ
11.2025 - 05.2026
  • Developed training materials to onboard new associates, improving retention rates and team performance.
  • Analyzed data trends to identify opportunities for process improvements and cost reductions.
  • Implemented best practices in inventory management, ensuring accuracy and timely fulfillment of orders.
  • Coordinated with various departments to resolve operational issues, enhancing overall workflow efficiency.

Assistant Manager at EL Pollo Loco

WKS Restaurant Group
Avondale, AZ
04.2023 - 11.2025
  • Led daily operational activities to ensure smooth restaurant service and guest satisfaction.
  • Trained and mentored new staff members on company policies and customer service standards.
  • Developed and implemented strategies to enhance team performance and improve workflow efficiency.
  • Oversaw inventory management, ensuring optimal stock levels and minimizing waste.
  • Managed financial transactions, ensuring accuracy in cash handling and reporting processes.
  • Conducted regular performance evaluations, providing constructive feedback to foster employee development.
  • Collaborated with management to design promotional initiatives that increased customer engagement and sales growth.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Filibertoes Cashier

Filiberto'S
Phoenix, AZ
01.2021 - 10.2023
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Assisted customers with inquiries, enhancing overall shopping experience.
  • Maintained cleanliness and organization of checkout area to ensure operational efficiency.
  • Collaborated with team members to manage peak hours effectively and optimize service speed.
  • Resolved customer complaints promptly, fostering a positive store environment and ensuring satisfaction.

Education

High School Diploma -

West Point High School
Avondale, AZ
05-2026

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Leadership qualities
  • Customer interaction
  • Workplace safety

Accomplishments

  • Supervised team of 7 staff members.
  • Resolved product issue through consumer testing.
  • Achieved top 1% in amazon rate by completing their task/rate with accuracy and efficiency.
  • Documented and resolved financial which led to happy customers.
  • Achieved shift lead through effectively helping with customers, money, and team effort.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Interests

  • Supporting STEM education initiatives and mentorship programs
  • Video Gaming
  • Drone Piloting
  • Historical Exploration
  • Participating in cultural exchange programs and homestays

Timeline

Amazon Associate

Amazon
11.2025 - 05.2026

Assistant Manager at EL Pollo Loco

WKS Restaurant Group
04.2023 - 11.2025

Filibertoes Cashier

Filiberto'S
01.2021 - 10.2023

High School Diploma -

West Point High School
Juan Cortes Armas