Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Juan Jaquez

Yuma

Summary

Dynamic and dedicated professional with extensive experience in customer service roles. Recognized for effective teamwork and time management, consistently improving operational efficiency and client satisfaction.

Overview

4
4
years of professional experience

Work History

Detention Officer

Yuma County Sheriff's Office
02.2023 - 03.2025
  • Monitored inmate behavior to ensure safety and compliance with facility regulations.
  • Conducted regular security checks and inspections throughout detention areas.
  • Assisted in processing new inmates, maintaining accurate records and documentation.
  • Responded promptly to incidents, de-escalating situations to prevent conflicts.

Security Contractor

Yuma Regional Medical Center
09.2022 - 02.2023
  • Monitored facility access to ensure safety and security of patients and staff.
  • Conducted regular patrols to identify and mitigate potential security risks.
  • Responded promptly to incidents, maintaining calm and order during emergencies.
  • Collaborated with medical staff to address security concerns and improve response protocols.

Service Coordinator

Discount Tire
11.2021 - 11.2022
  • Coordinated communication between departments to enhance service delivery and client satisfaction.
  • Managed scheduling and logistics for service appointments, ensuring timely and efficient operations.
  • Assisted in resolving customer inquiries, demonstrating adaptability to diverse client needs.
  • Supported implementation of process improvements that streamlined daily workflows and reduced response times.

Crew Member

McDonald's
09.2021 - 11.2021
  • Provided exceptional customer service through friendly interactions and efficient order processing.
  • Operated point-of-sale systems, ensuring accurate transactions and timely cash handling.
  • Maintained cleanliness and organization of work area, adhering to health and safety standards.
  • Collaborated with team members to enhance workflow efficiency during peak hours.

Security Guard

Arizona Western College
09.2021 - 10.2021
  • Monitored premises to ensure safety and security of personnel and property.
  • Conducted regular patrols, identifying and addressing potential security risks.
  • Maintained detailed incident reports and logs for internal review.
  • Implemented improved surveillance techniques to enhance monitoring efficiency.
  • Responded promptly to alarms and disturbances, maintaining order on site.

Pool Cleaner

Crystal Clear Pool Service
06.2021 - 07.2021
  • Conducted regular inspections of pools to identify maintenance needs and potential issues.
  • Implemented efficient cleaning processes, reducing time spent on routine tasks without compromising quality.
  • Monitored chemical levels and adjusted treatments to maintain water clarity and safety standards.
  • Developed preventive maintenance schedules to minimize repair costs and extend equipment lifespan.

Crew Member

Carls Jr
06.2021 - 07.2021
  • Assisted in training new crew members on operational procedures and customer service expectations.
  • Monitored inventory levels, reporting shortages to management for timely restocking actions.
  • Resolved customer complaints promptly, ensuring satisfaction and repeat business opportunities.
  • Implemented process improvements that streamlined daily operations and reduced wait times for customers.

Crew Member

Dairy Queen
12.2020 - 06.2021
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Education

Diploma -

Gila Ridge High School
Yuma, Az
05.2021

Skills

  • Patience and tolerance
  • De-escalation techniques
  • Mental alertness
  • Disturbance management
  • Customer service
  • Teamwork and collaboration
  • Time management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Detention Officer

Yuma County Sheriff's Office
02.2023 - 03.2025

Security Contractor

Yuma Regional Medical Center
09.2022 - 02.2023

Service Coordinator

Discount Tire
11.2021 - 11.2022

Crew Member

McDonald's
09.2021 - 11.2021

Security Guard

Arizona Western College
09.2021 - 10.2021

Pool Cleaner

Crystal Clear Pool Service
06.2021 - 07.2021

Crew Member

Carls Jr
06.2021 - 07.2021

Crew Member

Dairy Queen
12.2020 - 06.2021

Diploma -

Gila Ridge High School

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Juan Jaquez