Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Juan Loza

Phoenix

Summary

Detail-oriented professional with extensive experience in housekeeping and animal care. Proven ability to enhance customer service and client experiences through effective communication and teamwork. Recognized for consistently improving service quality and operational efficiency.

Overview

7
7
years of professional experience

Work History

Housekeeping Aide

Phoenician Luxury Resort
Scottsdale
02.2019 - 03.2026
  • Maintained cleanliness and organization in guest rooms and common areas.
  • Provided excellent customer service by responding to guest requests promptly. Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
  • Replenished supplies such as toiletries and towels in guest accommodations.
  • Followed safety protocols while handling cleaning chemicals and equipment.
  • Stocked linen closets with fresh linens and supplies.
  • Removed garbage from trash containers in public areas and guest rooms on a regular basis.
  • Collaborated with team members to uphold high hygiene standards.

Shelter Associate

Maricopa County Animal Care And Control
Phoenix
03.2023 - 02.2024
  • Ensured shelter animals were properly housed and cared for within the guidelines of the Five Freedoms of Animal Welfare and that positive reinforcement training methods
  • Supplied daily nourishment and hydration to shelter animals, ensuring health and well-being
  • Followed established disease control protocols to clean, disinfect, and maintain shelter apartments, kennels, cages, equipment, walkways, general areas, and other job-related items daily
  • Participated in stress and disease reduction efforts through purposeful and compassionate low-stress handling and placement of animals
  • Maintained accurate animal records and performed data entry to support shelter operations
  • Assisted clients with the animal adoption process and facilitated client/animal interactions to ensure a safe and pleasant experience
  • Managed animal records by entering data accurately into the shelter database to ensure up-to-date information..
  • Provided quality customer service to clients, volunteers, and staff while actively promoting mission, services, programs, and events
  • Received animals into shelter, scanned for identification, entered information into database, and captured identifying photographs to enhance adoption visibility

Education

High School Diploma -

Ccamelback High Schoo;
Phoenix, AZ
05-2018

Skills

  • Time management
  • Effective communication
  • Attention to detail
  • Team collaboration
  • Initiative-taking
  • Record keeping
  • Stain removal

Languages

Spanish
Native/ Bilingual

Timeline

Shelter Associate

Maricopa County Animal Care And Control
03.2023 - 02.2024

Housekeeping Aide

Phoenician Luxury Resort
02.2019 - 03.2026

High School Diploma -

Ccamelback High Schoo;
Juan Loza