Detail-oriented professional with extensive experience in housekeeping and animal care. Proven ability to enhance customer service and client experiences through effective communication and teamwork. Recognized for consistently improving service quality and operational efficiency.
Overview
7
7
years of professional experience
Work History
Housekeeping Aide
Phoenician Luxury Resort
Scottsdale
02.2019 - 03.2026
Maintained cleanliness and organization in guest rooms and common areas.
Provided excellent customer service by responding to guest requests promptly. Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
Replenished supplies such as toiletries and towels in guest accommodations.
Followed safety protocols while handling cleaning chemicals and equipment.
Stocked linen closets with fresh linens and supplies.
Removed garbage from trash containers in public areas and guest rooms on a regular basis.
Collaborated with team members to uphold high hygiene standards.
Shelter Associate
Maricopa County Animal Care And Control
Phoenix
03.2023 - 02.2024
Ensured shelter animals were properly housed and cared for within the guidelines of the Five Freedoms of Animal Welfare and that positive reinforcement training methods
Supplied daily nourishment and hydration to shelter animals, ensuring health and well-being
Followed established disease control protocols to clean, disinfect, and maintain shelter apartments, kennels, cages, equipment, walkways, general areas, and other job-related items daily
Participated in stress and disease reduction efforts through purposeful and compassionate low-stress handling and placement of animals
Maintained accurate animal records and performed data entry to support shelter operations
Assisted clients with the animal adoption process and facilitated client/animal interactions to ensure a safe and pleasant experience
Managed animal records by entering data accurately into the shelter database to ensure up-to-date information..
Provided quality customer service to clients, volunteers, and staff while actively promoting mission, services, programs, and events
Received animals into shelter, scanned for identification, entered information into database, and captured identifying photographs to enhance adoption visibility