Juan Rodriguez
Chandler
Summary
Professional with strong skills and experience related to quality customer care, hospitality and Managing/Leading a team. Extensive experience with Customer Service and Client Relationship Management. Reliable & dedicated leader, with proven ability to react quickly under pressure with Safety as a number one priority.
Overview
10
10
years of professional experience
Work History
Flight Attendant
Global Crossing Airlines
07.2024 - Current
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Assistant Manager
Bridgeport Restaurant
07.2020 - 04.2022
- Provide Operational excellence by managing, motivating, and supporting an excellent team
- Confirm Hospitality and customer Satisfaction standards are exceeded
- Create and maintain a positive and friendly atmosphere for all guests and staff
- Ensure all safety, Sanitation, and company Policies & Procedures are followed
- Monitor and track all restaurant supplies, food, and inventory
Line Cook and Prep
Bridgeport Restaurant
01.2020 - 07.2020
- Cook quality food to order and accommodate customer’s special requests
- Keep a calm demeanor while working in a high stress and face paced environment
- Maintain a safe and clean environment while exceeding all health inspections and sanitation metrics
- Use time management and collaboration with restaurant team to deliver delicious food in timely manner
- Creating an unforgettable and positive experience for every guest
- Plan and prep foods for efficient cooking and kitchen flow
Lead Waiter
La Mexicana
03.2016 - 08.2016
- Provide excellent Customer Service and dining experience to all guests to ensure repeat business and complete satisfaction
- Accommodate all customer’s special requests and needs
- Manage multiple tables and guests efficiently in a face paced environment
- Communicate all food orders accurately to kitchen staff
- Responsible for opening and closing restaurant
- Extensive knowledge in menu items
Busser
Riviera Restaurant
07.2015 - 01.2016
- Collaborated with restaurant staff to provide a Positive, Clean, and friendly dining experience for all guests
- Monitored and maintained cleanliness, and organization of all assigned stations and service areas
- Ensure all sanitation and safety protocols and policies were met and exceeded
- Use excellent multi-tasking and time management skills to ensure all tables are clean and reset for effective customer flow and minimize customer wait times.
Education
Certificate of Completion -
Flight Attendant Prep Academy
Scottsdale, AZ07.2022
Culinary Arts
Arizona Culinary Institute
Scottsdale, AZ02.2021
Diploma - undefined
Marist High School
Chicago, IL05.2017
Skills
- Professional
- Exceptional Relationship Building/Interpersonal skills
- Energetic, Optimistic, & Exceptional at Customer Service
- Hard working
- Analytical, Critical thinking and Problem Solving
- Enjoys working with a Team, making crucial and important decisions
- Self-motivated and goal Oriented
- Excellent Time Management Skill
- Attention to detail
- Team collaboration
Accomplishments
- 7+ Years of Customer Service
- Received Certificate of Completion from Flight Attendant Prep Academy
- Proficient in 270 Airport Codes, Airline Lingo, and Time Zones
Languages
Spanish
DIVERSITY EXPERIENCE
- CPR Certified
- Bi - Lingual in Spanish and English
- Food Handlers Card
- Experienced in Culinary Excellence and Hospitality
- Travel frequently around the U.S. and Mexico
Timeline
Flight Attendant
Global Crossing Airlines
07.2024 - Current
Assistant Manager
Bridgeport Restaurant
07.2020 - 04.2022
Line Cook and Prep
Bridgeport Restaurant
01.2020 - 07.2020
Lead Waiter
La Mexicana
03.2016 - 08.2016
Busser
Riviera Restaurant
07.2015 - 01.2016
Culinary Arts
Arizona Culinary Institute
Diploma - undefined
Marist High School
Certificate of Completion -
Flight Attendant Prep Academy
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