Juan Rosa
Mesa
Summary
Dedicated professional with strong customer service skills. Proven ability to enhance client satisfaction and streamline operations in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Front Line Specialist
Newrez/Shellpoint
09.2024 - Current
- Processed loan applications efficiently, ensuring compliance with company policies and regulatory requirements.
- Assisted clients with mortgage inquiries, providing accurate information and guidance on loan products.
- Collaborated with cross-functional teams to streamline communication and enhance customer service initiatives.
- Utilized CRM software to track client interactions and maintain updated records for seamless follow-up.
Alarm Technician
ADT Security
05.2023 - 04.2024
- Installed and serviced security alarm systems for residential and commercial clients.
- Diagnosed and resolved technical issues with alarm systems, enhancing operational efficiency.
- Conducted routine maintenance checks to ensure system functionality and compliance with industry standards.
- Trained new technicians on installation procedures and troubleshooting techniques to promote best practices.
Team Leader
EcoShield Pest Control
07.2021 - 11.2022
- Supervised daily operations ensuring team adherence to safety standards.
- Trained team members on pest control methods and customer service protocols.
- Implemented process improvements enhancing efficiency in service delivery.
- Coordinated scheduling and resource allocation for pest control projects.
Customer Service Representative
Teleperformance
08.2019 - 02.2020
- Managed customer service operations for Toyota Financial, facilitating account support and financial loan servicing. Worked with clients to process payments for vehicles and loans. Created a welcoming environment to improve customer satisfaction.
- Resolved customer inquiries through multiple channels, enhancing satisfaction and retention.
- Streamlined complaint resolution processes to improve response times and efficiency.
Team Leader
Marios Bakery
04.2019 - 08.2019
- Formulated and implemented work schedules to optimize operational efficiency and fulfill customer requirements.
- Oversaw employee accountability across all organizational levels.
- Executed training programs for front and backline operations to enhance team performance.
- Monitored and enforced food safety protocols to safeguard public health.
Team Member
Jack in the Box
12.2016 - 04.2019
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, adhering to safety and sanitation standards.
- Collaborated with team members to streamline food preparation processes, enhancing workflow efficiency.
- Trained new employees on operational procedures and best practices, fostering a knowledgeable workforce.
Education
Associate of Science - Cyber Security
Cochise College
Sierra Vista, AZ05-2020
High School Diploma -
Buena Highschool
Sierra Vista05-2018
Skills
- Customer service
- Front Desk Operations
- Cross-functional coordination
- Retention strategies
- Problem-solving
- Task Prioritization
- Teamwork & Communication
- Professional etiquette
- Microsoft Office & Windows
- Strong work etPerforms Well Under Pressurehic
- Adaptable learner
Languages
English
Native or Bilingual
Timeline
Front Line Specialist
Newrez/Shellpoint
09.2024 - Current
Alarm Technician
ADT Security
05.2023 - 04.2024
Team Leader
EcoShield Pest Control
07.2021 - 11.2022
Customer Service Representative
Teleperformance
08.2019 - 02.2020
Team Leader
Marios Bakery
04.2019 - 08.2019
Team Member
Jack in the Box
12.2016 - 04.2019
Associate of Science - Cyber Security
Cochise College
High School Diploma -
Buena Highschool