Juan Rubio
Phoenix
Summary
Retail professional with proven track record in driving product visibility and sales growth. Known for strong collaboration skills and adaptability, ensuring team goals are met amidst changing needs. Expertise in inventory management, visual merchandising, and customer engagement. Recognized for reliability and results-driven approach in fast-paced environments.
Effective at working in fast-paced grocery environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task.
Overview
26
26
years of professional experience
Work History
Retail Merchandiser
AZ Bargain
Phoenix, AZ
01.2024 - Current
- Analyzed sales data to optimize product placement and inventory levels.
- Collaborated with team members to execute visual merchandising strategies effectively.
- Assisted in maintaining accurate stock levels through regular inventory audits.
- Developed engaging product displays to enhance customer experience and drive sale.
Shoe Sales Associate
WSS
Phoenix, AZ
06.2021 - 05.2023
- Assisted customers in selecting appropriate footwear based on individual needs and preferences.
- Maintained organized sales floor, ensuring product displays were visually appealing and fully stocked.
- Processed transactions accurately using point-of-sale systems, enhancing customer checkout experience.
- Provided product knowledge and recommendations, contributing to increased customer satisfaction and loyalty
- Cashier
- Inventory
Bilingual CSR
Home Depot
Tempe, AZ
06.2017 - 10.2022
- Conducted follow-up calls to ensure resolution of customer concerns, reinforcing loyalty.
- Participated in training sessions to enhance product knowledge and service skills.
- Utilized CRM software to track interactions and maintain accurate records.
- Collaborated with team members to streamline service processes and reduce wait times.
- Maintained thorough knowledge of company policies, procedures, and offerings to confidently address questions from diverse clientele in both languages.
- Improved overall efficiency by translating company documents and communications for non-English speaking staff members.
- Increased customer retention with empathetic listening and tailored problem-solving strategies in both languages.
- Managed escalated cases proficiently, using advanced negotiation skills to maintain positive relationships with clients who spoke either English or Spanish fluently.
- Collaborated closely with other departments, ensuring seamless coordination when addressing multilingual customer queries or complaints.
- Balanced multiple priorities within a fast-paced environment, consistently meeting deadlines and delivering superior customer service.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Educated customers on products and services, fostering product awareness.
Bilingual CSR
DISH
Phoenix, AZ
07.2011 - 05.2017
- Provided bilingual support to customers, enhancing communication and satisfaction.
- Resolved customer inquiries efficiently, ensuring timely service delivery.
- Assisted in managing billing issues, improving overall customer experience.
- Educated customers on products and services, fostering product awareness.
- Participated in ongoing training sessions to stay current on industry trends and developments, ensuring optimal performance as a Bilingual CSR.
- Resolved complex issues by leveraging bilingual skills to understand customer needs and provide effective solutions.
- Trained new personnel regarding company operations, policies and services.
- Take payments over the phone
Car Wash Attendant
Enterprise Rent-A-Car
Phoenix, AZ
04.2010 - 05.2011
- Operated car wash equipment to efficiently clean vehicles while ensuring safety protocols were followed.
- Conducted thorough inspections of vehicles before and after washing to identify any damage or maintenance needs.
- Maintained cleanliness and organization of work area, promoting a safe and efficient environment for team members.
- Assisted customers with service options and provided guidance on vehicle care and maintenance practices.
- Delivered vehicle to customer
Concession Stand Worker
Desert Ice
Phoenix, AZ
06.2000 - 05.2011
- Operated cash register and processed transactions efficiently.
- Prepared and served food items according to safety standards.
- Maintained cleanliness of concession area, ensuring compliance with health regulations.
- Assisted customers by providing menu information and addressing inquiries.
- Stocked supplies and monitored inventory levels to minimize shortages.
- Trained new staff on procedures and customer service expectations.
- Used cash register to tender change and process cash and credit card payments.
- Maintained clean, organized workspace according to operational standards.
- Assisted in inventory management, keeping track of stock levels and promptly ordering supplies as needed.
Warehouse Worker
Azatek.com
Scottsdale, AZ
04.2004 - 02.2006
- Maintained cleanliness and organization of work areas to comply with safety standards.
- Executed accurate order picking and packing to fulfill customer requests promptly.
- Conducted regular inventory counts to ensure stock accuracy and prevent discrepancies.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Operate forklift
- Worked with computer monitors
Education
High School Diploma -
Central High School
Phoenix, AZSkills
Bi-lingual, friendly and enthusiastic to learn new tasks in customer service and warehouse I like handle tasks with accuracy and efficiency
Timeline
Retail Merchandiser
AZ Bargain
01.2024 - Current
Shoe Sales Associate
WSS
06.2021 - 05.2023
Bilingual CSR
Home Depot
06.2017 - 10.2022
Bilingual CSR
DISH
07.2011 - 05.2017
Car Wash Attendant
Enterprise Rent-A-Car
04.2010 - 05.2011
Warehouse Worker
Azatek.com
04.2004 - 02.2006
Concession Stand Worker
Desert Ice
06.2000 - 05.2011
High School Diploma -
Central High School