Juan Vazquez
Phoenix
Summary
Dynamic customer service professional with a strong work ethic and proven success at Walgreens, enhancing customer satisfaction and driving sales through effective upselling. Skilled in relationship building and managing high-pressure situations, I excel in fostering teamwork and delivering exceptional service to diverse clientele. Bilingual fluency enhances communication and rapport.
Overview
3
3
years of professional experience
Work History
CSA
Walgreens
01.2025 - 03.2025
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Increased sales through effective product recommendations and upselling techniques.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
Bilingual CSR
Consumer Cellular
05.2024 - 07.2024
- Assisted colleagues with language barriers, fostering teamwork and cooperation across the department.
- Balanced multiple priorities within a fast-paced environment, consistently meeting deadlines and delivering superior customer service.
- Participated in ongoing training sessions to stay current on industry trends and developments, ensuring optimal performance as a Bilingual CSR.
- Promoted brand loyalty through excellent rapport-building techniques when communicating with customers from diverse backgrounds.
Customer Service Representative
Mcdonalds
12.2021 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Skyline Prep High School
40th St And Baseline 05-2022
Skills
- Goal oriented
- Strong work ethic
- Patience and tolerance
- Up-selling and Cross-selling
- Teamwork and collaboration
- Calm and professional under pressure
- Relationship building
- [Language] fluency
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
CSA
Walgreens
01.2025 - 03.2025
Bilingual CSR
Consumer Cellular
05.2024 - 07.2024
Customer Service Representative
Mcdonalds
12.2021 - 10.2023
High School Diploma -
Skyline Prep High School
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