Judianna Kidd
Goodyear
Summary
Quality-oriented professional with 10+ years of experience and proven knowledge of back office operations, legal servicing, data entry, research and customer service skills. Professional with proven track record in delivering exceptional customer service and support. Known for strong communication skills, problem-solving abilities, and adaptability in fast-paced environments. Team player with focus on collaboration and achieving results. Proficient in managing client relationships, handling inquiries, and resolving issues efficiently.
Overview
12
12
years of professional experience
Work History
Legal Services Representative
America Express
04.2022 - 06.2024
- Review and process legal levies and garnishments received from agencies
- Review and process Power of Attorney documents to add to customers accounts
- Process additional tasks such as name changes, B-Notices, maintenance, and other various projects assigned
- Inbound and outbound calls to customers and colleagues for additional research
Fraud services Representative
Bank of America
02.2020 - 03.2021
- Responsible for conducting research and analysis of account activity to assess levels of risk and detect fraudulent activity
- Created fraudulent claims for clients that were a victim of fraud
- File billing disputes
Billing Clerk
Waste Management
06.2018 - 06.2019
- Review customer accounts to view credit balances and determine if customer is due a refund
- Create invoices and send to customers for billing
- Post cash in system
- Other projects assigned
Office Assistant
Sears
10.2012 - 09.2017
- Regularly verified correct cash amount in safe
- Handled the daily deposit, cash distribution to all registers, mail sorting, and sending credit card applications and daily reports to corporate
- Submitted cash balances into accounting system
- Entered missed punches into payroll system, and other assigned duties
Education
Associates in Science (A.S.) - Accounting
Ashworth College
Norcross, GA05.2018
Skills
- Time Management
- Organizational Skills
- Communication Skills
- Analysis Skills
- Problem Solving
- Strong work ethic
- Customer service
- Attention to detail
- Listening skills
- Multitasking and organization
Timeline
Legal Services Representative
America Express
04.2022 - 06.2024
Fraud services Representative
Bank of America
02.2020 - 03.2021
Billing Clerk
Waste Management
06.2018 - 06.2019
Office Assistant
Sears
10.2012 - 09.2017
Associates in Science (A.S.) - Accounting
Ashworth College
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