Judithmarie B
Phoenix,AZ
Summary
I am looking for an opportunity, where I am able to help people!
Overview
9
9
years of professional experience
Work History
Customer Sales Representative
Grainger
10.2022 - 05.2024
- Assist customers through phone, chat and email
- Process sales orders, and inquires
- Assist with follow up sales and cancellations/returns
- Increased sales through up selling and cross-selling of additional products and services
- Assist with Technical Support through the web platform
- Key invoices and manual returns
- Processed data entry for erroneous orders and manual payments
Patient Support Specialist
PhilRx
11.2019 - 10.2022
- Intake /check-in for patients and insurance verification
- Provided empathetic support to patients during difficult medical situations, fostering trust and rapport.
Personal Loan Specialist
Prosper Marketplace Inc
05.2015 - 11.2019
- Managed 80 to 90 inbound and outbound calls daily from potential borrowers
- Managed customer inquiries and complaints via email, chat, and phone
- Processed payments and resolved payment issues
- Analyzed applicants' financial status, credit and property evaluation to determine the feasibility of granting loan
Education
High School Diploma -
Douglas High School
Douglas, AZSkills
- Problem Solver
- Google Suite
- Salesforce
- Zendesk
- Slack
- Customer Support
- Data Entry
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Customer Sales Representative
Grainger
10.2022 - 05.2024
Patient Support Specialist
PhilRx
11.2019 - 10.2022
Personal Loan Specialist
Prosper Marketplace Inc
05.2015 - 11.2019
High School Diploma -
Douglas High School