Judith Figueroa Garcia
Tucson
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Also well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Correctional Officer
Department of Corrections
11.2023 - 09.2025
- Conducted regular security checks throughout the facility to maintain safety and order.
- Responded promptly to emergencies, utilizing de-escalation techniques to manage conflicts.
- Assisted in transporting inmates between facilities and court appearances securely.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
Customer Service Representative
GEICO
08.2022 - 08.2023
- Provided solutions for complex issues, demonstrating strong problem solving skills under pressure.
- Managed high stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow up.
Team Member
Whatabuger
08.2021 - 08.2022
- Operated kitchen equipment efficiently, maintaining high food safety standards.
- Monitored inventory levels, contributing to accurate stock management and timely replenishment.
- Collaborated with team members to streamline order processes and improve speed of service.
- Resolved customer complaints promptly, enhancing overall guest experience and loyalty.
Education
High School Diploma -
Cienega High School
Tucson, AZ05-2022
Skills
- Policy enforcement
- Trained in defensive tactics
- Active listening
- Critical thinking
- Positive attitude
- Cash handling
- Leadership qualities
Certification
- Licensed Insurance Producer - Personal lines
- Food handler Card
- CPR/AED/FIRST AID certificate/ card
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Correctional Officer
Department of Corrections
11.2023 - 09.2025
Customer Service Representative
GEICO
08.2022 - 08.2023
Team Member
Whatabuger
08.2021 - 08.2022
High School Diploma -
Cienega High School