JUDITH SILVIA
GLENDALE
Summary
Service-focused parts professional ready to help customers with diverse needs. Highly knowledgeable about parts and happy to offer sound advice. Reliable in keeping spaces clean, stocked and attractive to promote sales.
Skilled professional monitoring performance indicators and researching sales trends to support sales and dispatch teams. Maximized potential sales with merchandise knowledge and outstanding customer service. Highly organized and diligent.
Talented professional offering many years of experience as high-achieving salesperson. Passionate about collaborating with team members and customers to satisfy all needs and build brand loyalty.
Overview
11
11
years of professional experience
Work History
Parts Specialist
WWWilliams
Phoenix
09.2014 - Current
- Works closely with the Diagnostic Technician and Service Supervisor to understand the repair and maintenance procedures needed to repair customers' vehicles
- Develops repair estimate with labor operations required to complete repair, reviewing warranty for any deductibles due
- Develops complete parts lists for repairs being performed using extensive product knowledge, various computer software programs and supplier catalogs, estimating requisition completion time with a high degree of accuracy
- Identifies sources for non-stock parts, using relationships developed with local suppliers, and determines price and availability of parts to be included on customer estimates
- Makes extensive notes in estimating software for both parts procurement and diagnostic findings to facilitate the sales process
- Recovers freight costs by following the current freight policy and including anticipate freight costs in customer estimates
- Estimates date of delivery to shop, based on knowledge of own firm's inventory and stock delivery schedules communicating with shop to ensure efficient use of technicians' time
- Builds and maintains relationships with technicians and shop personnel
- Assists in setting appropriate stocking levels by reporting stocking problems or opportunities
- Successfully completes all ongoing supplier-provided parts training and maintains all supplier and company required certifications
- Updated customer and vendor accounts with each purchase to support accurate billing.
- Created purchase orders for new parts when needed by vendors or suppliers.
- Coordinated shipping arrangements for outbound orders as needed.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Managed vendor relationships by ensuring that orders were filled accurately and on time.
- Performed quality control inspections on parts and packaged parts for delivery or sale.
- Improved team member performance by devising and overseeing personalized strategies.
- Researched pricing, availability, compatibility, quality standards, and other factors related to purchasing decisions.
- Received customer orders and placed them into the system for processing.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Used POS systems to receive payment or obtain credit authorization.
- Coordinated restocks by working closely with parts manager to fill critical gaps.
- Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
- Taught and trained new sales personnel on customer service and sales techniques.
- Ordered or purchased supplies to maintain optimum inventory.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Cross-sold additional products and services to purchasing customers.
- Supported service department by expertly pulling parts and updating records.
- Collaborated with other members of sales team to reach targets.
Skills
I have knowledge of all parts on Freightliner, Volvo ,Peterbilt, Kenworth, Thomas Bus Allison transmission
- Parts management
- Inventory control
- Supplier negotiation
- Customer service
- Sales techniques
- Estimating repairs
- Procurement processes
- Technical documentation
- Relationship building
- Quality control
- POS systems
- Forecasting and planning
- Packaging and labeling
- Sales support
- Parts identification
Timeline
Parts Specialist
WWWilliams
09.2014 - Current