Judith M Messina
San Tan Valley
Summary
Skilled Project manager offering proven leadership, problem-solving and team building abilities developed over progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking Manager steadfast in pursuing opportunities to improve day-to-day operations and bottom-line profits.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations/Dispatch Supervisor
All Aborad America
Mesa
08.2017 - Current
- Mentored, trained and managed team of 60 employees and offered insight and direction, helping boost overall performance.
- Planned out driver routes ahead of time, which cut down on mileage and reduced costs.
- Supervised driver dispatching, route planning and vehicle tracking for over 60 bus drivers.
- Trained over 60 employees on accurate dispatching procedures while personally handling 80 to 100 daily calls.
- Scheduled and dispatched over 15 daily roadside assistance calls based on caller locations and available employees.
- Alerted driver of road and weather hazards in real time to accomplish as many days as possible without driver accidents.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
- Oversaw scheduling for day-to-day activities of 60 transportation employees.
- Accurately and efficiently responded to over 40 daily requests Changes
- Reviewed 80 routes and daily traffic and weather conditions and adjusted plans to meet daily requirements.
- Monitored attendance and productivity for employees by maintaining accurate and updated records.
Driver Trainer/Dispatch/Driver
Apache Junction Unified School DistrictApache Junc
Apache Junction
12.2015 - 08.2017
- Conducted formal road driving test with driver at conclusion of other testing to verify drivers readiness for licensure.
- Organized and submitted company forms and regulatory documents.
- Instructed trainees of various ages to operate a commercial motor vehicle safely and obtain a CDL driver's license in Arizona.
- Instructed drivers on proper procedures for operating a commercial motor vehicle.
- Explained and showed video images to teach emergency driving techniques, including driving in ice and snow and avoiding collisions.
- Conducted on-the-job training classes and demonstrated principles, techniques, procedures and methods of diverse subjects.
- Led students through parallel parking and other parking configurations on training lot without other traffic. Also on the road.
- Mentored, trained and managed team of 35 employees and offered insight and direction, helping boost overall performance.
- Scheduled and dispatched over 45 daily roadside assistance calls based on caller locations and available employees.
- Trained over 50 employees on accurate dispatching procedures while personally handling 100 daily calls.
- Offered informal tips and encouragement to new, nervous driver trainees to support driving confidence and success.
- Kept detailed and updated records of calls in physical and electronic databases.
- Monitored dispatch board and adjusted call priorities regularly based on caller
- Coordinated run sheets and kept accurate DOT logs
- Answered customer requests about information on children's runs.
- Kept track of driver hours and miles to achieve maximum productivity in given hours.
- Arranged for onsite periodical inspections of vehicles in use.
- Maintained costs and profits within budget and managed records of personnel, expenditures and of government rules and driving regulations.
Factory Manager
Prizer Painter Stoveworks
Reading
03.2012 - 12.2015
- Assigned staff, materials and funds throughout lifecycle of projects.
- Managed all areas of manufacturing, safety, inventory control and process implementation.
- Supervised team of six skilled TIG and MIG welders, helping fabricate weldments to dimensional tolerances.
- Helped achieve company goals by supporting production workers.
- Coordinated regular preventive and predictive maintenance programs to maintain optimal equipment functionality.
- Analyzed production, quality control and maintenance reports to detect and address production problems.
- Achieved on-budget performance and production targets through effective management of 5 teams.
- Provided top product quality control and inventory management resulting in reduced downtime and maximized revenue.
- Authored and updated production reports and personnel records for use by senior managers in making accurate operational decisions.
- Conferred with technical and administrative staff to devise and implement corrective actions.
- Evaluated schedules, orders and forecasts to plan operational processes and meet timetables.
Dental Assistant/Office Manager
Dental Dreams
Reading
02.2009 - 03.2012
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed coupons, resins and bonding materials to support dentists during procedures.
- Applied sealants and protective coatings to teeth, protecting enamel and preventing cavities.
- Entered patient data into dental records system using dental software and observed all confidentiality rules to maintain patient privacy.
- Assisted dentists in permanent and temporary restorative procedures, including applying dental fillings, placing temporary crowns and seating permanent crowns.
- Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums and dental arches.
- Instructed and educated patients to prepare for oral surgery.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Educated patients on postoperative and general oral health care by suggesting warm saltwater rinsing, pain medication dosage, flossing methods and brushing techniques .
- Coordinated and managed patient care with efficiency and professionalism by scheduling appointments, educating patients and reviewing insurance.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Created bitewing, panoramic and periapical X-ray images for dentist to review.
- Maintained clean, sterile and positive environment to optimize patient comfort, safety and satisfaction.
Education
Associate of Science - Dental Assisting
Berks Technical Institute
Reading, PA05.2011
Bachelor of Arts - Fashion Design
Harcum College
Bryn Mawr, PA05.1986
Skills
- Customer assistance
- Supervision
- Customer relationship
- Management
- Team leadership Multitasking
- New employee hiring
- Improving operations
- Health and safety compliance
- Inventory management
- Master scheduling
- Hiring and training
- Performance evaluation
- Payment processing
- Invoice and payment processing
- Logistics coordination
- Database maintenance
- Adjusting routes
- Schedule coordination
- Vehicle operation
- Product inspections
- Accident investigations
- DOT regulations compliance
- Insurance company knowledgeable
- Hazardous materials handling
- Human Resources
- Log updates
- Timeline management
- Windows operating systems
Certification
- Certified Dental Assistant
- CPR Certified
- CDL Instructor
- Dental Radiology Certification
- Third Party Testers License
Timeline
Operations/Dispatch Supervisor
All Aborad America
08.2017 - Current
Driver Trainer/Dispatch/Driver
Apache Junction Unified School DistrictApache Junc
12.2015 - 08.2017
Factory Manager
Prizer Painter Stoveworks
03.2012 - 12.2015
Dental Assistant/Office Manager
Dental Dreams
02.2009 - 03.2012
Associate of Science - Dental Assisting
Berks Technical Institute
Bachelor of Arts - Fashion Design
Harcum College