Juli Donathan
Bullhead City
Summary
Dynamic and detail-oriented receptionist with a proven track record at Spirit Mountain Animal Hospital, excelling in customer service and appointment scheduling. Recognized for enhancing client satisfaction through effective communication and problem resolution. Skilled in data entry and maintaining confidentiality, while consistently demonstrating a professional demeanor and strong organizational abilities.
Overview
11
11
years of professional experience
Work History
Receptionist
Spirit Mountain Animal Hospital
10.2013 - 03.2025
- Greeted incoming clients and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct department.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved client problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Education
GED -
North High School
Torrance, CA06-1985
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Data inputting
- File management
- Administrative support
- Schedule management
- Mail handling
- Multi-line telephone operation
- Document management
- Clerical support
- Professional demeanor
- Documentation and reporting
- Front desk operations
- Phone etiquette
- Reception desk management
- Calm demeanor
- Multitasking and prioritization
- Positive and professional
- Office supply inventory control
- Customer service
- Attention to detail
- Punctual and reliable
- Payment processing
Timeline
Receptionist
Spirit Mountain Animal Hospital
10.2013 - 03.2025
GED -
North High School
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