Julia Bryson
Scottsdale,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Driven and focused, looking to share my experience with the right team and company.
Overview
8
8
years of professional experience
Work History
Residential Dispatch Coach
Lessen
10.2023 - Current
- Collaborated with the management team to develop strategic plans for agent growth and improvement.
- Assisted in onboarding of new employees to maintain adequate staffing levels.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Provided ongoing support to team members through mentoring and coaching development sessions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Collaborated with cross-functional teams to ensure seamless service delivery across all departments.
- Maintained weekly goals such as completing 100 tasks.
- Assisted with different projects such as chargebacks.
Customer Service Maintenance Supervisor
Lessen
06.2022 - Current
- A third-party external maintenance team that works alongside several property management companies such as Invitation Homes, Pathlight, etc as well as for several different commercial businesses such as JPMC, PetSmart, etc. The role consists of creating and maintaining both residential and commercial work order and providing both residents and clients with updates on new and existing work orders.
- Trained agents for reports.
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Processed customer service orders promptly to increase customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
Lead Stylist Apprentice
PetSmart
01.2018 - 01.2022
- Assist clients in booking appointments, consulting on grooming options, and advising on products best serving the pet and client's needs. Bathe, and style a variety of dogs.
- Train new hires on bathing and cleaning practices.
- Maintain a clean and organized workplace.
- Senior bather.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
- Offered exceptional service and support to walk-in and scheduled customers.
- Developed loyal following of clients by providing high-quality services.
- Demonstrated thorough knowledge of all salon products and services.
- The employee of the month 2021 out of the entire store.
Server/Hostess
IHOP
01.2018 - 08.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Doggy Daycare Assistant
Wheels, Walks
01.2016 - 01.2017
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of sickness.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Collected, maintained, and distributed medications and vitamins as needed.
- Provided a safe means of transportation to from the site.
- Provided breakfast and dinner for the animals under my care.
- Maintained clean, neat and hazard-free areas to protect the animals and other employees.
Food prep
University of Arizona
08.2016 - 12.2016
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Packaged and stored food products following proper handling and preservation methods.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Organized and re-stocked various stations and self-service items.
Education
Bachelor's - Communication, Healthcare And People
University of Arizona
Tucson 12.2022
Skills
- Conflict Negotiation
- Calm and Professional Under Pressure
- Conflict Resolution
- Team Development
- Critical Thinking
- Active Listening
Timeline
Residential Dispatch Coach
Lessen
10.2023 - Current
Customer Service Maintenance Supervisor
Lessen
06.2022 - Current
Lead Stylist Apprentice
PetSmart
01.2018 - 01.2022
Server/Hostess
IHOP
01.2018 - 08.2018
Food prep
University of Arizona
08.2016 - 12.2016
Doggy Daycare Assistant
Wheels, Walks
01.2016 - 01.2017
Bachelor's - Communication, Healthcare And People
University of Arizona
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