Julia Fronczak
Tempe
Summary
Results-driven hospitality professional with experience in luxury hotels, upscale restaurants, and nightlife venues. Proven growth in guest service, hosting, food running, and serving roles while upholding high service standards. Expertise in guest relations, food and beverage service, and front-of-house operations, with strong multitasking abilities and a commitment to delivering exceptional customer experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Evening Entertainment Group
Scottsdale
06.2025 - Current
- Delivered exceptional guest experiences in a high-volume, fast-paced environment while maintaining professionalism, efficiency, and elevated service standards.
- Multitasked effectively under pressure while managing large sections and ensuring strong attention to detail.
- Collaborated with management, bartenders, security, and service teams to streamline venue operations and enhance guest experience.
Sever and Pool Server
HCW Management Consultants
Scottsdale
02.2024 - 05.2025
- Provided upscale dining and poolside service at Caesars Republic Scottsdale, a Hilton Hotel within the hotel’s restaurant, Seven, delivering exceptional guest experiences in a luxury hospitality environment.
- Demonstrated strong knowledge of menu offerings, specialty cocktails, and beverage pairings to enhance the guest dining experience and support upselling initiatives.
- Managed high-volume service in both restaurant and poolside settings while maintaining accuracy, organization, and attention to detail in a fast-paced environment.
Hostess
Sumomaya
Scottsdale
01.2024 - 05.2024
- Managed guest seating arrangements, waitlists, and reservations using the OpenTable reservation and POS system to ensure efficient table flow and organization.
- Welcomed and assisted guests at Sumomaya while providing professional and attentive customer service in a fast-paced dining environment.
- Assisted in handling reservation inquiries, guest accommodations, and special requests while maintaining accuracy and attention to detail.
Server and Barista
Maple and Hash
Elgin
02.2023 - 01.2024
- Provided attentive food and beverage service at Maple & Hash while delivering a welcoming and customer-focused dining experience in a fast-paced brunch environment.
- Prepared specialty coffee and espresso beverages as a barista while maintaining quality, consistency, and efficiency during high-volume service periods.
Hostess/Server/Food Runner
Jameson's Charhouse
Crystal Lake
02.2022 - 01.2024
- Advanced through front-of-house positions at Jameson's Charhouse from hostess to food runner to server, demonstrating strong performance and customer service skills.
- Supported efficient restaurant operations as a food runner by delivering orders accurately, communicating with kitchen and service staff, and ensuring timely guest service.
Education
Associate of Science - Health Sciences
McHenry County College
Crystal Lake, IL01-2023
Associate of Applied Science - Health Sciences
Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZ05-2026
Skills
- Upselling & Customer Engagement
- High-Volume Hospitality Experience
- Luxury/VIP Guest Service
- Ability to Perform Under Pressure
- Teamwork and Operational Support
- Adaptability Across Multiple Hospitality Roles
- Strong Communication & Interpersonal Skills
- Leadership Growth & Internal Promotion History
Certification
- Title 4 Basic Liquor Law Training
- Learn2Serve Food Handler Training Course
- American Heart Association - CPR and AED Certified
Timeline
Server
Evening Entertainment Group
06.2025 - Current
Sever and Pool Server
HCW Management Consultants
02.2024 - 05.2025
Hostess
Sumomaya
01.2024 - 05.2024
Server and Barista
Maple and Hash
02.2023 - 01.2024
Hostess/Server/Food Runner
Jameson's Charhouse
02.2022 - 01.2024
Associate of Science - Health Sciences
McHenry County College
Associate of Applied Science - Health Sciences
Maricopa Community Colleges, Scottsdale Community College