Julia Gomez
Tempe
Summary
Energetic Practice Manager offering wealth of experience in patient relations and personnel management. Well-versed in inventory control and supply ordering. Looking for exciting role managing busy practice. Knowledgeable Practice Manager offering more than 18 years of experience working for several well-known Orthopedic providers. Well-versed in referral management and handling electronic health records. Established supervisor of renowned medical programs serving Arizona.
Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
25
25
years of professional experience
Work History
Medical Assistant
OMNI Dermatology
Phoenix
09.2021 - Current
- Administered injections, medications and treatments as directed by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Provided assistance to medical staff in performing minor surgical procedures.
- Organized charts, documents and supplies to maintain team productivity.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Practice Manager / Medical Assistant
Steward Orthopedic
Phoenix
02.2008 - 10.2021
- Trained interns and newly hired team members on office procedures and computer system
- Oversaw accounting, budgeting, and financial reporting
- Communicated closely with patients, ensuring medical information was kept private
- Developed policies and procedures for effective practice management
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency
- Assisted with regulatory issues such as compliance
- Created and implemented organizational productivity
- Ordered all office supplies and kept check on inventory levels
- Boosted staff morale by offering constructive feedback and specific direction
- Developed close working relationships with front office and back office staff
- Addressed and remedied all patient or team member issues
- Assessed processes and procedures, complying with OSHA and HIPAA regulations
- Consulted with healthcare professionals on business decisions
- Motivated and supervised Physicians and medical assistants in delivering quality patient care
- Spearheaded and implemented new projects to expand scope of engagement
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
- Conducted literature and coding reviews to adhere to state and federal standards
- Introduced and implemented new testing and interpretation procedures to maintain standards of care and meet quality assurance benchmarks
- Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors
- Scheduled surgeries, managed pre-certifications and verified insurance coverage
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability
- Successfully negotiated client contract renewals to create increased revenue
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures
- Managed application processes
- Discussed medical histories with patients in effort to provide most effective medical advice
- Organized and facilitated 6 department head meetings weekly, discussing current census, admissions and discharges and residents' Medicaid applications
- Identified new areas of scientific research and provided internal training
- Direct day-to-day administrative and operational functions for providing guidance and leadership to over 23 employees across more than 6 departments
- Developed and maintained electronic record management systems to analyze and process data
- Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Medical Assistant
Arizona Institute Bone And Joint
Phoenix
01.2006 - 06.2008
- Documented vital signs and health history for patients in clinic and hospital environments
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
- Called and faxed pharmacies to submit prescriptions and refills
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing
- Taught patients about medications, procedures and care plan instructions
- Collected and documented patient medical information such as blood pressure and weight
- Sanitized, restocked and organized exam rooms and medical equipment
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Processed patient specimens according to priority and documented results
- Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards.
Medical Scheduler
Scottsdale Heart Group
Scottsdale
05.2003 - 03.2004
- Registered and verified patient records before triage with most up-to-date information
- Placed new supply orders, managed inventory and restocked clerical spaces
- Managed office logistics by scheduling appointments, maintaining files and collecting payments
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
- Answered telephone calls to offer office information, answer questions and direct calls to staff
- Completed administrative patient intakes with case histories, insurance information and mandated forms
- Organized and maintained patient chart filing system to promote quick data finding for staff
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
- Received, recorded and addressed incoming and outgoing communication via telephone and email
- Accurately completed insurance and Medicaid billing and OASIS documentation for patient visits
- Scheduled all procedures including stress test, echocardiograms and all outpatient testing and surgeries.
Medical Assistant
Camelback Womans Health
Phoenix
06.2000 - 02.2004
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Documented vital signs and health history for patients in clinic and hospital environments
- Collected and documented patient medical information such as blood pressure and weight
- Verified appropriate lab couriers picked up collected lab specimens
- Ordered and prepared reagents and supplies
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed
- Prepared initial patient charts for admission
- Called and faxed pharmacies to submit prescriptions and refills
- Completed clinical procedures and gathered patient data for interpretation by physician
- Obtained pre- and post-treatment vital signs and weight
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Sanitized, restocked and organized exam rooms and medical equipment
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Obtained client medical history, medication information, symptoms and health history
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients.
Education
Diploma -
Camelback High School
Phoenix, AZ05.1990
Health Sciences -
Maricopa Community Colleges - Gateway Community College
Phoenix, AZSkills
- Medical personnel recruitment
- Referral management
- Practice management
- Staff Management
- Training and mentoring
- Team Building
- Loss prevention management
- Project oversight
- Seasoned in medical clinical procedures
- Strategic planning
- File and record management
- Policy Development
- Workflow planning
- Procedure Assistance
- HIPAA Compliance
- Patient-focused care
- Data Entry
- Preparing specimens and samples
- Vital sign monitors
- Quick problem solver
- Vital signs monitoring
- Diagnostic Procedures
- Patient Management
Timeline
Medical Assistant
OMNI Dermatology
09.2021 - Current
Practice Manager / Medical Assistant
Steward Orthopedic
02.2008 - 10.2021
Medical Assistant
Arizona Institute Bone And Joint
01.2006 - 06.2008
Medical Scheduler
Scottsdale Heart Group
05.2003 - 03.2004
Medical Assistant
Camelback Womans Health
06.2000 - 02.2004
Diploma -
Camelback High School
Health Sciences -
Maricopa Community Colleges - Gateway Community College