Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julia Johann

Phoenix

Summary

Dynamic professional with extensive experience in customer relations and organizational skills, notably as a Store Manager at Subway. Proven ability to enhance customer satisfaction through effective communication and staff training. Skilled in data entry and time management, consistently maintaining operational efficiency and a welcoming environment for clients.

Overview

8
8
years of professional experience

Work History

Receptionist

Duran's Landscaping and Lawncare
01.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Store Manager

Subway
10.2019 - 12.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff
  • Made sandwiches, baked bread and cookies and made the daily soupsmembers.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.

Cashier

Edwards Meats
08.2017 - 10.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

Associates In Business Administration - Business Management

Parks College
Thornton, CO
06-2002

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations

Timeline

Receptionist

Duran's Landscaping and Lawncare
01.2023 - Current

Store Manager

Subway
10.2019 - 12.2022

Cashier

Edwards Meats
08.2017 - 10.2019

Associates In Business Administration - Business Management

Parks College
Julia Johann