Julia Johann
Phoenix
Summary
Dynamic professional with extensive experience in customer relations and organizational skills, notably as a Store Manager at Subway. Proven ability to enhance customer satisfaction through effective communication and staff training. Skilled in data entry and time management, consistently maintaining operational efficiency and a welcoming environment for clients.
Overview
8
8
years of professional experience
Work History
Receptionist
Duran's Landscaping and Lawncare
01.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Store Manager
Subway
10.2019 - 12.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff
- Made sandwiches, baked bread and cookies and made the daily soupsmembers.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
Cashier
Edwards Meats
08.2017 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Associates In Business Administration - Business Management
Parks College
Thornton, CO06-2002
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
Timeline
Receptionist
Duran's Landscaping and Lawncare
01.2023 - Current
Store Manager
Subway
10.2019 - 12.2022
Cashier
Edwards Meats
08.2017 - 10.2019
Associates In Business Administration - Business Management
Parks College
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