Julia Kraiza
Mesa,AZ
Summary
I am Julia Kraiza i have been in AZ for 23 years. I have worked at the USPS for 17 years. The Arizona heat and carrying heavy mail in the heat is a bit too much these days. Looking for another career
Overview
20
20
years of professional experience
Work History
City Mail Carrier
USPS
03.2007 - Current
- Handled customer inquiries and concerns professionally, directing them to appropriate resources when necessary for further assistance or information.
- Navigated various weather conditions while delivering mail, ensuring consistent reliability for customers regardless of external factors.
- Collaborated with fellow carriers to cover additional routes when needed, supporting team cohesion and effective workload distribution.
- Managed high volumes of incoming and outgoing mail during peak seasons without compromising quality or timeliness of service provided.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Enhanced customer satisfaction with timely and accurate deliveries, adhering to strict schedules and protocols.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Promoted safety standards by maintaining a clean driving record and following proper vehicle maintenance procedures.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Trained new City Mail Carriers on best practices, enhancing overall team knowledge and performance levels.
- Assisted customers in resolving issues related to incorrect mail delivery or missing packages, ensuring prompt resolutions.
- Streamlined package handling processes by implementing proper organization methods within the postal vehicle for fast retrieval during deliveries.
- Facilitated seamless communication between postal service departments for efficient mail sorting and processing.
- Balanced daily cash transactions accurately when collecting postage fees from customers upon delivery of certain items requiring additional payment.
- Demonstrated adaptability by quickly adjusting to changes in assigned routes or schedules, minimizing disruption to customers'' mail services while accommodating new demands placed on the team.
- Improved mail delivery efficiency by optimizing route planning and time management techniques.
- Utilized USPS-provided technology devices for tracking deliveries and updating route information, maintaining accurate records of all transactions and actions taken during daily work activities.
- Adhered strictly to USPS policies regarding parcel handling procedures, ensuring safe transportation and preservation of contents at all times during transit.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Conducted regular inspections of assigned vehicle, identifying potential problems early to minimize downtime due to repairs.
- Maintained accurate records of undeliverable mail items, reporting discrepancies to appropriate personnel for resolution.
- Handled confidential materials with discretion, upholding legal requirements pertaining to privacy regulations within the postal industry.
- Displayed excellent stamina while walking long distances over varied terrain throughout each day''s scheduled route assignments, contributing positively to overall health levels as well as job performance.
- Built rapport with customers along the delivery route, fostering positive relationships that contributed to an improved workplace experience.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Handled mail and packages with care to prevent damage during delivery.
- Monitored weather conditions regularly to adjust delivery routes accordingly.
- Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Altered routes to accommodate changing conditions or road closures in delivery areas.
- Utilized mail processing machines in weighing, stamping and processing mail items.
- Employed GPS and other navigational tools to find shortest routes to locations.
Deli Clerk
AJ
01.2005 - 01.2007
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
- Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Offered product samples to customers, generating additional sales through taste-testing.
- Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Learned other teammates' work tasks to train as backup.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
- Regularly updated knowledge of new products, trends, and dietary restrictions to better serve customer needs and preferences.
- Demonstrated versatility in handling various responsibilities such as cashier duties or stocking shelves during peak hours or staff shortages.
- Streamlined order fulfillment processes for quicker turnaround times and increased customer satisfaction.
- Consistently met or exceeded daily sales targets through upselling techniques and outstanding customer service skills.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Supported store success through participation in inventory audits and suggesting improvements for deli department operations.
- Collaborated with other departments to promote cross-merchandising opportunities and improve overall store performance.
- Kept up-to-date with latest food safety regulations, applying new standards to daily operations.
- Assisted customers with product selection, sharing knowledge on deli items to guide their choices.
- Engaged with customers to receive feedback on deli offerings, using insights to make targeted improvements.
- Coordinated with suppliers to secure best quality products, enhancing overall selection available to customers.
- Developed system for tracking deli supplies, leading to more efficient reordering and reduced out-of-stock incidents.
- Collaborated with team members to introduce seasonal deli specials, generating increased interest and sales.
- Improved product freshness and reduced waste with meticulous stock rotation practices.
- Responded to customer inquiries and complaints with professionalism, restoring satisfaction swiftly.
- Maintained strict adherence to health and safety guidelines, ensuring safe shopping and working environment.
- Utilized knowledge of deli products to make recommendations, personalizing shopping experience for customers.
- Streamlined order processing to minimize wait times, enhancing overall customer satisfaction.
- Maintained cleanliness and organization in deli area, ensuring welcoming environment for customers.
- Enhanced customer experience by efficiently slicing, weighing, and packaging variety of deli products.
- Implemented creative display techniques for deli items, increasing sales through visual appeal.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared salads, soups and sandwiches for customers.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Replenished serving stations with fresh food and cleaned up spills.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Documented customer orders and conveyed special requests to kitchen staff.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Observed customer purchases in line and differentiated between standard portions.
- Backed up servers by setting up trays and completing some food deliveries.
Education
High School Diploma -
Dobson High School
Mesa, AZ05.2005
Skills
- Adherence to Deadlines
- Package handling
- Signature Collection
- Efficient Delivery
- Proper lifting techniques
- Parcel Tracking
- Vehicle Inspection
- Postal Code Familiarity
- Postal regulations knowledge
- Route Navigation
- Memory retention
- Mail Sorting
- Confidentiality Awareness
- Reading Comprehension
- Mail Forwarding
- Street Geography
- Delivery Route Optimization
- Sorting equipment operation
- Address verification
- Parcel delivery
- Safety awareness
- Vehicle loading
- Postal regulations
- Hand-Eye Coordination
- Weather Tolerance
- Load Management
- Report Preparation
- Route Management
- Mail distribution
- Postage Calculation
- Sorting mail
- Documentation & recordkeeping
- Registered mail coordination
Timeline
City Mail Carrier
USPS
03.2007 - Current
Deli Clerk
AJ
01.2005 - 01.2007
High School Diploma -
Dobson High School
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