Julia Lynn Johnson
Chandler
Summary
Experienced Airport Duty Manager skilled in crisis decision-making and FAA compliance. Expertise in operational oversight and emergency management, prioritizing safety and security across airport operations. Led teams and implemented effective solutions in high-pressure environments.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Airport Duty Manager Aviation Superintendent
City of Phoenix Aviation
Phoenix
01.2020 - Current
- Principal Aviation Management Representative ensuring situational awareness and the safe, secure, and efficient operation of the entire airport complex during emergencies, weather, special events, and 24-hour day-to-day operations.
- Executed decision-making and crisis management during regular business hours; served as ranking staff member during off-hours.
- Monitor commercial and General aviation operations, monitoring, and harboring customer service relations between external and internal stakeholders, including Airlines, TSA, and the City of Phoenix work groups.
- Coordinated common use gate management and terminal operations, overseeing baggage system monitoring and collaborating with Facilities and Services to resolve terminal, landside, and airfield maintenance issues.
- Facilitated tabletop emergency exercises, enhancing response strategies and preparedness.
- Facilitated triennial emergency exercises to strengthen response capabilities.
- Ensuring all safety and security policies and practices are followed and enforced.
- Advised on construction projects to ensure adherence to safety standards.
- Co-organizer of a Perimeter detection and deterrent working group.
Airport Operations Supervisor/ Manager
Port of Portland
Portland
10.2017 - 01.2020
- Supervising the safety and security of all airport operations.
- Ensuring compliance with FAA, TSA, DOT regulations, and local state ordinances.
- Continued monitoring of the Airports’ Part 139 compliance.
- Monitored and assisted safe travel of aircraft on airfield during normal and irregular operations.
- Working with ASC to ensure security regulations and measures are followed.
- Operations representative for Tenant Safety Advisory Group.
- Assisting in coordinating emergency response and operations.
- Incident commander for emergencies and irregular operations.
- Conducted inspections of terminal and landside operations to ensure compliance and safety standards.
- Monitoring safe and efficient flow and travel of passengers from ground transportation to flight.
- Effectively working with Airport Operations team members, assisting with projects, irregular events, and day-to-day operations for the airfield and maintenance.
- Oversaw operations of commercial and general aviation activities.
- Fostered relationships with local airlines, FAA, TSA, airport authorities, service providers, vendors, and Port of Portland work groups to enhance collaboration.
- Coordinated with upper management and airline management to implement project initiatives.
- Provided onboarding and support for new team members.
- Ensured staff met certification requirements for movement area.
General Manager
Spirit Airlines
Portland
03.2016 - 10.2017
- Managed service contracts for multiple providers to ensure compliance and service quality.
- Led teams of customer service representatives and ramp support staff to deliver effective service.
- Monitored staff compliance with FAA, TSA, safety, and security policies, training policies, and company policies, including Union rules.
- Audited all staff to confirm policies were followed.
- Resolved customer conflicts by employing effective communication and problem-solving strategies.
- Managing budgets and operational costs.
- Facilitated hazmat training to improve staff adherence to safety protocols.
- Extensive knowledge of airline ground operations, FAA regulations, and industry standards.
- Technical knowledge of specialized ground handling equipment, asset management, and logistics.
- Provided coaching and mentoring to team members to enhance performance and skills.
- Interfacing with local airport authorities, airlines, FAA, and TSA.
- Attended conferences for emergency response planning and fostering successful relationships with local airlines, airports, local authorities, and vendors.
- Collaborated with upper management on various projects.
Airline Station Manager
Seaport Airlines
Portland
09.2014 - 02.2015
- Directed and managed a team of up to 22 employees.
- Ensured staff compliance with FAA, TSA, safety, and security policies to maintain operational integrity.
- Monitoring all aspects of station operations, including the ramp, ticket, gate, and pilots.
- Managed relations with airport authorities to facilitate smooth airport operations.
- Training new staff and managing recurrent training of staff to comply with company policies.
- Developed training curriculum for above-wing and below-wing operations.
- Conducted Hazmat monitoring and training sessions.
- Facilitated staff mentoring and improved morale.
- Established programs to enhance staff recruitment and retention, contributing to a stable workforce.
- Established and tracked workflows.
- Managing the costs of operation.
- Contributed to committees for On-Time Performance, Company Safety, New Station Setup, and Emergency Planning.
- Resolved customer service issues to enhance satisfaction.
- Collaborated with upper management to finalize projects.
CSA/Station Manager
Seaport Airlines
North Bend, Portland
08.2012 - 09.2014
- Passenger check-in, reservation calls, assistance, baggage handling, passenger boarding, Resolved passenger inquiries, improving overall service experience., Implemented security protocols, enhancing passenger safety at the station., emergency preparedness planning, and technical computer support for the station.
- Assisted passengers with check-in and boarding procedures.
- Managed customer inquiries and resolved issues promptly.
- Coordinated baggage handling and tracking processes.
Owner
Red Baron Computers
Coos Bay
12.2006 - 03.2014
- Delivered in-home computer repair services, resolving technical issues for clients.
- Computer hardware repair and network troubleshooting for in-home users, including wireless.
- Offered software support and training for desktop applications, enhancing user proficiency.
Technology Support Administrator
South Coast Head Start
Coos Bay
02.2001 - 12.2006
- Provided desktop and telephone support for 150 users, ensuring efficient resolution of technical issues.
- Delivered hardware support for 200 computer systems and servers across Coos and Curry County South Coast Head Start classrooms, enhancing operational reliability.
- Facilitated software support for desktop applications, improving user experience and functionality.
- Hardware support for PC, Mac, network security, internet security, virus tracking, network connectivity at all sites, and Internet connectivity at all sites.
- Developed and deployed websites to enhance online presence for businesses, focusing on usability and aesthetics.
- Chair of Technology Committee, project management, and grant writing.
Education
Bachelor of Science - Aeronautical Science
EMBRY-RIDDLE AERONAUTICAL UNIVERSITY
Prescott, AZ08-1991
ACE Airfield Operations Certification -
AAAE
Airport Security Coordinator Certification -
AAAE
Certified Member -
AAAE
ACE SMS in process -
AAAE
IS-100 -
FEMA
IS–200 -
FEMA
IS-220 -
FEMA
IS-300 -
FEMA
IS-400 -
FEMA
IS-700 -
FEMA
IS-800 -
FEMA
Skills
- Crisis management
- Emergency management
- Emergency preparedness
- Incident command
- Regulatory compliance
- Operational oversight
- Stakeholder engagement
Certification
Flight Instructor – CFI, CFII, MEI, MEII, Commercial – Single Engine Land, Multi-Engine Land, Instrument – Single Engine Land, Multi-Engine Land, ACE Airfield Operations Certification, Airport Security Coordinator Certification, Certified Member, ACE SMS in process, IS-100, IS–200, IS-220, IS-300, IS-400, IS-700, IS-800
Timeline
Airport Duty Manager Aviation Superintendent
City of Phoenix Aviation
01.2020 - Current
Airport Operations Supervisor/ Manager
Port of Portland
10.2017 - 01.2020
General Manager
Spirit Airlines
03.2016 - 10.2017
Airline Station Manager
Seaport Airlines
09.2014 - 02.2015
CSA/Station Manager
Seaport Airlines
08.2012 - 09.2014
Owner
Red Baron Computers
12.2006 - 03.2014
Technology Support Administrator
South Coast Head Start
02.2001 - 12.2006
Bachelor of Science - Aeronautical Science
EMBRY-RIDDLE AERONAUTICAL UNIVERSITY
ACE Airfield Operations Certification -
AAAE
Airport Security Coordinator Certification -
AAAE
Certified Member -
AAAE
ACE SMS in process -
AAAE
IS-100 -
FEMA
IS–200 -
FEMA
IS-220 -
FEMA
IS-300 -
FEMA
IS-400 -
FEMA
IS-700 -
FEMA
IS-800 -
FEMA