Julia Young
Gilbert
Summary
Dynamic hospitality professional with extensive experience at Mad Hatter Kava Bar, excelling in beverage preparation and outstanding customer service. Proven ability to anticipate guest needs and build lasting relationships, driving repeat business. Strong multitasking skills and adept in bar operations, ensuring seamless service during high-traffic periods.
Overview
6
6
years of professional experience
Work History
Bartender
Mad Hatter Kava Bar
Gilbert
10.2024 - 06.2025
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with Toast POS system.
- Delivered outstanding customer service through warm greetings.
- Delivered comprehensive guidance on kava to boost customer knowledge.
- Built strong customer relationships ensuring repeat business.
- Executed opening and closing procedures for bar seamlessly.
- Managed full bar operations independently during high-traffic periods.
Server and Server Assistant
Postino Wine Cafe
Tempe
03.2021 - 10.2024
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Provided excellent customer service to ensure satisfaction.
- Monitored dining room for cleanliness and proper set-up at all times.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Assisted in training new servers.
- Cultivated a unique work environment that encouraged team engagement.
- Consistently anticipated needs of staff and customers to ensure satisfaction.
Hairstylist
Gene Juarez Salons & Spas
Seattle
11.2019 - 10.2020
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Demonstrated knowledge of health and safety regulations in the workplace.
- Worked collaboratively with colleagues to achieve common goals.
- Recommended products to clients based on their individual needs.
- Upsold additional services when appropriate to increase sales volume.
- Educated clients on proper home hair care maintenance techniques.
- Assisted other stylists with busy periods in the salon.
Education
High School Diploma -
Perry And Primavera High School
Gilbert, AZ07-2019
Cosmetology
East Valley Institute of Technology
Mesa, AZ07-2019
Skills
- Outstanding customer service
- Anticipating guest needs
- Beverage preparation
- Strong multitasking
- Bar operations
- Recipe and menu memorization
References
- Jill Kerr from Mad Hatter Kava
(480) 268-4910
- Jack from Postino
(408) 600-4592
- Joli Mosier from MosierMcCann
jmosier@mosiermccann.com | (206) 948-9191
Timeline
Bartender
Mad Hatter Kava Bar
10.2024 - 06.2025
Server and Server Assistant
Postino Wine Cafe
03.2021 - 10.2024
Hairstylist
Gene Juarez Salons & Spas
11.2019 - 10.2020
High School Diploma -
Perry And Primavera High School
Cosmetology
East Valley Institute of Technology
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