Julian Proenca

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Delivered and installed various appliances ranging from refrigerators to washers and dryers as well as gas ranges into our customers homes.

• Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
• Adapted quickly to changes in delivery schedules or routes due to unforeseen circumstances, minimizing delays.
• Navigated through diverse weather conditions safely, adhering to all traffic regulations for a smooth delivery experience.

• Ensured high quality of all systems on vehicles and maintained full operational status to execute tasks and projects through troubleshooting procedures, as well as repaired and replaced existing faults.
• Orchestrated a new format for all Service Packets to expand and fully organize all documents belonging to each individual vehicle.
• Diagnosed multiple faults through rigorous trouble shooting resulting in zero loss of operations down-time and conserved hundreds of thousands of dollars of Unit Funds on our eight Systems Vehicles