Juliana Carrillo
Phoenix
Summary
Dynamic professional with extensive experience as a Deportation Officer at the Department of Homeland Security, excelling in immigration compliance and problem resolution. Proven ability to maintain accurate records and ensure timely submissions, while demonstrating strong adaptability and empathy in high-pressure situations. Multilingual communicator dedicated to achieving organizational goals.
Overview
8
8
years of professional experience
Work History
Deportation Officer
Department of Homeland Security
Phoenix
09.2025 - Current
- Drafted comprehensive reports on case findings and recommendations to support informed decision-making.
- Monitored compliance with immigration regulations and policies.
- Updated and organized case files and documentation to ensure accuracy and compliance with regulatory standards.
- Maintained records of all activities conducted while performing duties as a Deportation Officer.
- Ensured that all required paperwork is completed accurately and submitted within established timelines.
- Ensured compliance with federal regulations in all mission support operations.
- Administered security clearance records and personnel files to safeguard sensitive information and maintain confidentiality.
Grade Checker
Knochel Brothers
Phoenix
06.2021 - Current
- Measured and set grade stakes to ensure compliance with project specifications.
- Measured and set grade stakes.
- Measured dirt to ensure compliance with grade code.
- Established health and safety procedures to maintain a risk-free work environment.
Customer Service Representative
Consumer Cellular
Phoenix
06.2020 - 05.2021
- Resolved product or service problems by determining root causes, selecting best solutions, expediting corrections, and following up to ensure complete resolution.
- Opened and maintained customer accounts, analyzed customer needs, and processed account adjustments to enhance customer satisfaction.
- Generated sales leads, informed customers of deals and promotions, sold products and services, and opened new accounts to drive revenue growth.
Crew Member
Chipotle Mexican Grille
Phoenix
02.2018 - 07.2018
- Took orders, prepared meals, packaged food items, and processed customer purchases to ensure efficient service.
- Prepared food and ingredients, opened and closed store, and maintained cleanliness to uphold operational standards.
- Prepared fresh ingredients according to food safety standards and company guidelines.
- Delivered excellent customer service during busy peak hours in a fast-paced environment.
- Maintained cleanliness and organization of workstations and dining areas throughout shifts.
Education
High School Diploma - IB honors in spanish
Barry Goldwater High School
Phoenix, AZ05-2020
Skills
- Regulatory compliance
- Risk assessment
- Regulatory Knowledge
- Problem Resolution
- Conflict resolution
- Customer Oriented
- Cultural Competence
- Adaptability
- Stress management
- Empathy
Awards
CTE program of study in Media Productions
Languages
Spanish
Professional
Accomplishments
- IB Honors
Timeline
Deportation Officer
Department of Homeland Security
09.2025 - Current
Grade Checker
Knochel Brothers
06.2021 - Current
Customer Service Representative
Consumer Cellular
06.2020 - 05.2021
Crew Member
Chipotle Mexican Grille
02.2018 - 07.2018
High School Diploma - IB honors in spanish
Barry Goldwater High School