Juliana De La Torre
Glendale
Summary
Dynamic General Manager skilled in customer service and problem-solving. Proven ability to enhance customer experiences and streamline operations through attention to detail and effective time management.
Overview
14
14
years of professional experience
Work History
General Manager of Operations
Outpost
Glendale
03.2023 - 02.2026
- Managed daily operations, optimizing workflow and enhancing team productivity.
- Analyzed operational data, identifying key improvement areas to boost efficiency.
- Facilitated inter-departmental communication, strengthening collaboration and teamwork.
- Resolved escalated customer service issues in a timely manner.
- Conducted regular meetings with department heads to review progress against goals and objectives.
- Recruited, hired, and trained new staff members according to organizational standards.
- Implemented strategies for improving customer experience through enhanced product offerings or improved service delivery.
- Resolved customer concerns with effective solutions.
- Delivered positive customer experiences by implementing effective quality assurance practices.
Logistics Coordinator
Amazon
Tempe
12.2021 - 11.2022
- Collaborated with cross-functional teams to streamline logistics processes for enhanced operational efficiency.
- Cultivated relationships with vendors, carriers, and customers to facilitate timely and efficient shipping of goods.
- Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
- Coordinated loading and unloading activities at warehouses and distribution centers to ensure smooth operations.
Central Flow Lead
Amazon
Tempe
01.2020 - 12.2021
- Managed volume and workflow across multiple Fulfillment Center warehouses to optimize operations.
- Generated shift plans and collaborated with onsite leadership to align with operational goals.
- Implemented risk management strategies to uphold customer promise on shipments.
- Created post-mortem reports that used data analytics to deep dive on shift successes or failures.
Non-Inventory Receiver
Amazon
Phoenix
01.2019 - 01.2020
- Performed daily cycle counts to ensure accuracy of inventory records.
- Replenished stock locations as necessary to ensure adequate inventory levels.
- Resolved any discrepancies with suppliers in a timely manner.
- Operated forklift and other equipment to unload and store goods.
- Received, verified and logged incoming non-inventory items against purchase orders.
Outbound Problem Solver
Amazon
Phoenix
01.2012 - 01.2018
- Collaborated with departments to resolve problems, enhancing customer satisfaction.
- Utilized critical thinking to respond promptly to sudden changes throughout the day.
- Picked, sorted, packed, and loaded shipments to ensure timely delivery of customer orders.
Education
High School Diploma -
James Sandoval High School
Arizona 05-2011
Skills
- Inventory management
- Dispatch Coordinator
- Microsoft Office and Excel
- Problem-solving
- Time Management Skills
- Attention to detail
- Bilingual - English and Spanish
- Customer Service
Timeline
General Manager of Operations
Outpost
03.2023 - 02.2026
Logistics Coordinator
Amazon
12.2021 - 11.2022
Central Flow Lead
Amazon
01.2020 - 12.2021
Non-Inventory Receiver
Amazon
01.2019 - 01.2020
Outbound Problem Solver
Amazon
01.2012 - 01.2018
High School Diploma -
James Sandoval High School