Julianna Perez
Phoenix
Summary
Versatile team member offering over 1 year of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.
Overview
2
2
years of professional experience
Work History
Online Personal Shopper/Customer Service Cashier
Walmart
08.2023 - 04.2024
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
- Acted as a liaison between customers and retailers, resolving any discrepancies or issues with orders.
- Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
- Established strong rapport with repeat clients, fostering long-term relationships built on trust and reliability.
- Increased sales by promoting exclusive offers, discounts, and loyalty programs to new and existing customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Loaded and unloaded orders at customer's homes or locations.
Child Care Assistant
A Shining Star Preschool
01.2023 - 05.2023
- Enhanced children''s emotional well-being by creating a nurturing and supportive environment.
- Promoted early literacy development by reading engaging stories and implementing age-appropriate activities.
- Ensured physical safety of children by closely supervising during indoor and outdoor playtime.
- Improved communication skills among children through interactive group games and role-playing exercises.
Food Service Worker
Subway
08.2022 - 01.2023
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Participated in regular trainings to stay current on industry best practices and trends.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Contributed to cost control measures by monitoring portion sizes and reducing waste.
- Offered suggestions for menu improvements based on customer feedback, leading to enhanced overall dining experience.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
Associate of Arts - Nursing Assistance
Phoenix College
Phoenix 05.2026
High School Diploma -
North High School
Phoenix, AZ05.2022
Skills
- Brand Awareness
- Route Planning
- Delivery Management
- Positive Reinforcement
- Interpersonal Relationships
- Care Planning
Interior Design
Whether it is setting up furniture and accessorizing rooms or redesigning bathroom sets, I enjoy designing and planning new rooms for my families company.
Timeline
Online Personal Shopper/Customer Service Cashier
Walmart
08.2023 - 04.2024
Child Care Assistant
A Shining Star Preschool
01.2023 - 05.2023
Food Service Worker
Subway
08.2022 - 01.2023
Associate of Arts - Nursing Assistance
Phoenix College
High School Diploma -
North High School
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