Julianna Zepeda
Phoenix,AZ
Summary
Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations. Professional logistics specialist prepared for fast-paced shipping environment. Strong track record in managing inventory, coordinating shipments, and ensuring timely deliveries. Reliable team player with focus on cooperation and adaptability to meet changing needs. Excellent communication, organizational, and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Receptionist
Clinica La Familia
03.2025 - Current
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Greeted and assisted visitors, ensuring a welcoming and professional front office environment.
- Scheduled appointments and maintained calendars for multiple staff members, optimizing time management.
- Processed incoming and outgoing mail, ensuring timely distribution of communications.
- Maintained accurate records and files, supporting efficient information retrieval and reporting.
Packing, Shipping, and Receiving Assembler
Bookdrop
07.2023 - 01.2025
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Listing books and conditioning.
- I helped with Amazon fulfillment for a while.
- We worked as a team to get through all orders that would come in in one day.
- Making sure customers are receiving the right product ordered.
- Canceling orders if we had no inventory.
- Collaborated with team members to meet daily production targets while maintaining high-quality standards.
Sales Associate
American Eagle Outfitters
06.2022 - 01.2024
- Working at American Eagle was a very social job; we had to communicate with customers to help find exactly what they were looking for, assist them with credit card applications, and maintain knowledge of promotions and ongoing sales.
- We had to make sure we were providing accurate information with the products we sold, memorizing fabrics, colors, sizes, and prices.
- Maintaining a clean store, sweeping every morning, and cleaning windows and doors for a more presentable look work together to run go-backs, taking online orders if something wasn't in stock at our store, or calling other stores to try and get a hold of the item that customers were needing.
- Cashiering was a main role for my position; being bilingual helped, and that's why they would mainly always keep me as their greeter.
- During holiday times, I would always pick up shifts from other call-offs because I wanted our store to always have a good outcome and not have customers struggling. I tried to help as much as I could.
Sales
Metro by T-Mobile
03.2021 - 10.2022
- Recommending offers to customers, helping them with payments, selling home internet, and reaching for our daily sales goals.
- Compared to the phone lines we had to offer, helping them get the right technology.
- Taking in-store payments.
- Working for Metro, they also gave me keys to multiple stores since I was closing and opening various locations.
- Training new peers to catch on to sales, what's good to offer, and always selling to the customers' convenience.
PT Key Holder
Melrose Family Fashion
10.2020 - 01.2021
- This job initiated with me being a sales associate, working to maintain a clean environment, assisting customers, doing freight work, cashiering, running go-backs, etc.
- Four months into this job, I got promoted to a temporary part-time key holder. They trained me how to handle bank drops, bank slips, bank runs, to get change for our store, receive freight, work on time sheets, manage time punches, attend corporate visits, and communicate with customers when they needed help. After working for this position, they offered me permanent part-time management. Another very important role in this job was making sure we had the correct team working for us, scheduling the right amount of staff to ensure we had coverage during peak hours.
- Provided customer service, including merchandising and restocking shelves.
- Coached staff on strategies to enhance performance, improve customer relations, and try to hit our daily goals.
Education
High School Diploma -
Trevor G Browne High School
Phoenix, AZSkills
- Picking and packing
- Packing and labeling
- Workplace safety
- Clear communication
- Team collaboration
- Order picking and processing
- Multi-line telephone systems
Languages
English
Professional
Spanish
Professional
Education and Training
other
Timeline
Receptionist
Clinica La Familia
03.2025 - Current
Packing, Shipping, and Receiving Assembler
Bookdrop
07.2023 - 01.2025
Sales Associate
American Eagle Outfitters
06.2022 - 01.2024
Sales
Metro by T-Mobile
03.2021 - 10.2022
PT Key Holder
Melrose Family Fashion
10.2020 - 01.2021
High School Diploma -
Trevor G Browne High School
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