Julianne McMullen
Scottsdale
Summary
Results-driven Account Manager with experience exceeding revenue and margin targets while owning a KPI-driven book of business. Known for strong customer relationship management, retention-focused growth, and early impact in revenue roles. Background includes SaaS exposure, CRM automation, and international business experience.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Account Manager
Spot Inc
Scottsdale
09.2025 - Current
- Own a book of business with responsibility for revenue, margin, load volume, and customer retention KPIs
- Manage and grow 5 active customer accounts, including 2 newly closed accounts and 3 successfully reactivated dormant accounts
- Build long-term client relationships through consultative engagement, identifying opportunities to increase account value and retention
- Earned recognition and direct mentorship from executive leadership based on early performance, professionalism, and growth trajectory
- Exceeded first-month ramp targets across all core performance metrics, including:
- 596% of margin target ($2,979.99 vs. $500 goal)
- 249% of revenue target ($16,230 vs. $6,500 goal)
- 160% of load count target (8 vs. 5 goal)
- 372% of average margin per shipment ($372.50 vs. $100 goal)
- 229% of margin percentage target (18.36% vs. 8% goal)
Sales Intern (International Internship)
Goparity
Portugal
06.2025 - 09.2025
- Designed and implemented HubSpot CRM automation to streamline lead pipeline management and improve sales workflow efficiency
- Supported sales operations through CRM data organization, process optimization, and lead conversion improvements
- Gained hands-on experience with SaaS sales processes, revenue operations, and global business operations in an international environment
- Earned HubSpot certifications while contributing to a mission-driven impact investment platform
Business Management Intern
Bark & Bubbles Boutique + Blowdry Bar
Phoenix
08.2024 - 08.2025
- Analyzed profit and loss data to identify margin opportunities, informing pricing adjustments and retail product mix decisions that contributed to a 123% increase in retail sales
- Managed inventory strategy, pricing optimization, and product research to improve margins and reduce overstock
- Supported customer retention and acquisition through targeted email and text outreach campaigns
- Contributed to marketing and event initiatives to increase brand visibility and customer engagement
Education
Bachelor of Science - Business Management, Entrepreneurial Studies
Grand Canyon University
Phoenix, AZ05.2025
Skills
- Client retention
- SaaS and sales operations
- CRM systems (HubSpot)
- Revenue margin and KPI analysis
- Data analysis
- Stakeholder communication
- Microsoft Office (Excel, PowerPoint, Outlook)
- Executive and stakeholder communication
Certification
Inbound Marketing Certified - HubSpot Academy
Timeline
Account Manager
Spot Inc
09.2025 - Current
Sales Intern (International Internship)
Goparity
06.2025 - 09.2025
Business Management Intern
Bark & Bubbles Boutique + Blowdry Bar
08.2024 - 08.2025
Bachelor of Science - Business Management, Entrepreneurial Studies
Grand Canyon University