Julio Miranda
Avondale
Summary
Adaptable Software Engineer ready to support operations from conception through post-release support. Skilled creator of efficient code and exciting user experiences. Eager to elevate ongoing development projects or create novel software solutions geared towards driving increased usership.
Overview
10
10
years of professional experience
2005
2005
years of post-secondary education
Work History
Software Engineer II
USAA
Phoenix
08.2022 - Current
- Developed software components using Java and Python for financial applications.
- Collaborated with cross-functional teams to gather requirements for new features.
- Conducted code reviews to ensure adherence to best practices and coding standards.
- Assisted in troubleshooting and debugging issues reported by users or team members.
- Participated in Agile ceremonies, contributing to sprint planning and daily stand-ups.
- Utilized version control systems to manage code changes and project collaboration.
- Implemented unit tests to verify functionality and improve software reliability.
- Documented technical specifications for software features and processes for future reference.
- Developed, tested, debugged and documented software programs using Java, JavaScript and HTML and CSS.
- Utilized variety of engineering languages to develop web applications.
- Participated in regular meetings with stakeholders to discuss project progress, changes, challenges.
- Designed databases to store application data using SQL Server or MongoDB technologies.
- Analyzed user requirements to develop software solutions and created technical specifications.
- Utilized version control tools to manage source codes across multiple projects.
- Deployed applications on server machines with AWS or Azure.
- Conducted code reviews to ensure adherence to coding standards and best practices.
- Developed and maintained scalable software applications for various platforms.
- Documented software designs and architecture for future reference and maintenance.
- Optimized existing software systems for improved performance and scalability.
- Led small development teams, overseeing project progress and mentoring junior engineers.
- Utilized Agile methodologies to manage project timelines and deliverables efficiently.
- Developed custom algorithms to solve complex problems and improve software efficiency.
- Implemented robust code in multiple programming languages including Java, C++, and Python.
- Provided technical support and troubleshooting assistance for software users.
- Integrated third-party APIs and services to enhance software functionality and interoperability.
- Monitored software performance metrics to identify and resolve efficiency issues.
- Researched new technologies and methodologies to propose innovative software solutions.
- Assisted in the estimation of project scopes and timelines during planning phases.
- Collaborated with UI/UX designers to improve software usability and user experience.
- Participated in continuous learning opportunities to stay current with emerging technologies.
- Programmed applications and tools using object-oriented languages with goals of code abstraction, stability and reuse.
- Analyzed code and corrected errors to optimize output.
- Analyzed user needs and software requirements to determine design feasibility.
- Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
- Assessed code during testing stage to determine potential glitches and bugs.
- Recommended improvements to facilitate team and project workflow.
Software Engineer Intern
USAA
Phoenix
12.2021 - 08.2022
- Developed software features using Java and Python programming languages.
- Collaborated with team members to troubleshoot and resolve technical issues.
- Assisted in designing user interfaces for web applications and mobile platforms.
- Participated in code reviews to ensure quality and adherence to best practices.
- Wrote unit tests to verify functionality and maintain code integrity.
- Engaged in daily stand-up meetings to discuss project progress and challenges.
- Created user interfaces with HTML, CSS, JavaScript.
- Collaborated with other developers on various projects using version control systems.
- Shadowed team engineers to learn new skills.
- Investigated reported bugs and implemented fixes within tight deadlines.
- Collaborated effectively with team members while maintaining strong sense of individual responsibility.
Member Solution Specialist I Insurance MRT
USAA
Phoenix
09.2020 - 08.2022
- Collaborated with cross-functional teams to identify customer needs and deliver solutions.
- Analyzed client requirements to design tailored insurance and financial services.
- Provided expert guidance on product offerings to enhance customer understanding.
- Resolved complex customer inquiries using advanced problem-solving techniques.
- Developed comprehensive documentation for internal processes and policies.
- Leveraged CRM tools to track client interactions and optimize service delivery.
- Coordinated feedback loops with clients to refine service offerings and enhance satisfaction.
- Collaborated with internal teams such as sales, marketing, operations and support staff to ensure successful implementation of solutions.
- Identified opportunities for process improvement within existing customer environments through analysis of workflow processes and system architecture design.
- Gathered feedback from customers regarding their experience with products or services offered by the company.
IT Technical Support Specialist
USAA
Phoenix
10.2018 - 09.2020
- Provided technical support for hardware and software issues across various platforms.
- Troubleshot network connectivity problems ensuring seamless access for users.
- Assisted customers with account inquiries through phone and chat support channels.
- Documented support interactions in ticketing system for future reference and training.
- Collaborated with team members to improve troubleshooting processes and knowledge sharing.
- Conducted training sessions for new staff on customer service protocols and systems.
- Tracked progress of service requests using ticketing system while providing timely updates to customers.
- Provided technical assistance to end users on a variety of issues, including hardware and software related problems.
- Documented technical information such as troubleshooting steps taken during issue resolution process.
- Created detailed technical documentation for IT processes and procedures.
Member Solutions Specialist I
USAA
Phoenix
02.2015 - 10.2018
- Provided exceptional member service through effective communication and problem-solving.
- Assisted members with account inquiries and transaction processing efficiently.
- Educated members on product offerings and services to enhance engagement.
- Collaborated with team members to improve service delivery and member satisfaction.
- Utilized USAA systems to manage member interactions and track requests accurately.
- Resolved member complaints by identifying issues and providing timely solutions.
- Worked closely with other departments such as IT, sales, marketing, operations. to ensure smooth functioning of processes related to customer service solutions.
- Advised customers on product features, pricing options, and promotional offers available to them.
- Identified process improvement opportunities to enhance the overall customer experience.
- Escalated unresolved issues to appropriate departments for further investigation.
- Provided customer service support to members regarding their accounts and queries.
- Provided guidance to junior staff members on best practices related to customer service operations.
Education
Full Stack Web Developer - Full Stack Web Development
Galvanize
Phoenix, AZ 03.2019 - 03.2020
Saint Anthony High School
Long Beach, CASome College (No Degree) - Computer And Information Systems
Southern New Hampshire University
Hooksett, NHSkills
- Java development
- Python development
- Database design
- Agile methodologies
- Unit testing
- Code reviews
- Version control
- Web development
- Problem solving
- Cross-functional collaboration
- Technical documentation
- API integration
- Software debugging
- Performance optimization
- Multi application environments
- MySQL
- Analytics
- Functional and integration testing
- System debugging
- Continuous integration
- Troubleshooting and resolution
- NET development
- Deadline driven
- Machine learning
- Web technologies
- Python
- Container orchestration tools
- API development
- Software testing and implementation
- Code development
- Solution recommendations
- Continuous improvement techniques
Timeline
Software Engineer II
USAA
08.2022 - Current
Software Engineer Intern
USAA
12.2021 - 08.2022
Member Solution Specialist I Insurance MRT
USAA
09.2020 - 08.2022
Full Stack Web Developer - Full Stack Web Development
Galvanize
03.2019 - 03.2020
IT Technical Support Specialist
USAA
10.2018 - 09.2020
Member Solutions Specialist I
USAA
02.2015 - 10.2018
Saint Anthony High School
Some College (No Degree) - Computer And Information Systems
Southern New Hampshire University