Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Julio Molina

Avondale

Summary

Dynamic professional with a proven track record at Ace Mobile, excelling in customer engagement and schedule management. Recognized for enhancing project delivery timelines and fostering a culture of continuous improvement. Skilled in effective communication and vehicle maintenance, ensuring high-quality service and operational efficiency. Committed to delivering exceptional results in fast-paced environments.

Overview

16
16
years of professional experience

Work History

Uber Driver

Uber
03.2020 - Current
  • Delivered exceptional customer service to ensure passenger satisfaction and retention.
  • Navigated efficiently using GPS technology to optimize route planning and reduce travel time.
  • Maintained vehicle cleanliness and functionality through regular inspections and maintenance checks.
  • Managed multiple rides simultaneously while prioritizing safety and timely arrivals.
  • Assisted passengers with special needs, providing a comfortable and accessible experience.
  • Monitored ride-sharing app for real-time updates, ensuring prompt responses to requests.
  • Responded to passenger concerns and complaints politely and professionally.
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Picked up riders at designated locations and greeted upon vehicle entry.

Plant Operator/Safety Leader

Thermal Fluids Inc
07.2009 - 06.2020
  • Operated and monitored thermal fluid systems to ensure optimal performance.
  • Conducted regular maintenance and troubleshooting of equipment to minimize downtime.
  • Implemented safety protocols to maintain compliance with industry regulations.
  • Collaborated with team members to enhance workflow efficiency and productivity.
  • Trained new operators on best practices and operational procedures for equipment use.
  • Analyzed system performance data to identify areas for improvement and cost reduction.
  • Developed training materials to enhance staff knowledge of thermal fluid operations and safety standards.
  • Followed plant safety procedures, rules, and regulations.
  • Maintained a safe working environment by adhering to safety protocols and conducting regular inspections.
  • Exceeded quality control standards by maintaining strict attention to detail during production processes and final product testing.
  • Operated specialized tools, instruments, and equipment for tests and maintenance.
  • Performed preventative maintenance tasks on schedule, minimizing unexpected disruptions or costly repairs later on.
  • Operated equipment such as front-end loaders, forklifts, and slakers regularly.
  • Handled preventive and corrective maintenance to maintain proper equipment safety and functionality.

Manager

Ace Mobile
05.2019 - 03.2020
  • Led cross-functional teams to enhance project delivery timelines and operational efficiency.
  • Developed and implemented strategic initiatives resulting in improved customer satisfaction metrics.
  • Mentored staff on best practices, fostering a culture of continuous improvement and accountability.
  • Analyzed market trends to inform product development strategies and drive competitive advantage.
  • Established performance benchmarks to assess team productivity and streamline workflows.
  • Facilitated training sessions, enhancing team skills in mobile technology solutions and customer engagement.
  • Collaborated with senior leadership to align departmental goals with broader organizational objectives.
  • Streamlined communication channels between departments, improving collaboration on key projects.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed and maintained relationships with customers and suppliers through account development.

Education

No Degree -

Maryvale Highschool
3415 N 59th Ave Phoenix Az 85033

Skills

  • Schedule management
  • Excellent navigation
  • Customer service
  • Vehicle maintenance
  • Passenger transportation
  • Customer engagement
  • Cleanliness
  • Safe driving
  • Time management
  • Clean driving record
  • Dependable and trustworthy
  • Effective communication skills
  • [State] Driver's license
  • Attention to detail
  • Ability to lift 50 pounds

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Uber Driver

Uber
03.2020 - Current

Manager

Ace Mobile
05.2019 - 03.2020

Plant Operator/Safety Leader

Thermal Fluids Inc
07.2009 - 06.2020

No Degree -

Maryvale Highschool

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Julio Molina