Julio Molina
Avondale
Summary
Dynamic professional with a proven track record at Ace Mobile, excelling in customer engagement and schedule management. Recognized for enhancing project delivery timelines and fostering a culture of continuous improvement. Skilled in effective communication and vehicle maintenance, ensuring high-quality service and operational efficiency. Committed to delivering exceptional results in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Uber Driver
Uber
1725 Third Street San Francisco, CA
03.2020 - Current
- Delivered exceptional customer service to ensure passenger satisfaction and retention.
- Navigated efficiently using GPS technology to optimize route planning and reduce travel time.
- Maintained vehicle cleanliness and functionality through regular inspections and maintenance checks.
- Managed multiple rides simultaneously while prioritizing safety and timely arrivals.
- Assisted passengers with special needs, providing a comfortable and accessible experience.
- Monitored ride-sharing app for real-time updates, ensuring prompt responses to requests.
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Picked up riders at designated locations and greeted upon vehicle entry.
Plant Operator/Safety Leader
Thermal Fluids Inc
4301 W Jefferson St Phoenix, AZ 85043
07.2009 - 06.2020
- Operated and monitored thermal fluid systems to ensure optimal performance.
- Conducted regular maintenance and troubleshooting of equipment to minimize downtime.
- Implemented safety protocols to maintain compliance with industry regulations.
- Collaborated with team members to enhance workflow efficiency and productivity.
- Trained new operators on best practices and operational procedures for equipment use.
- Analyzed system performance data to identify areas for improvement and cost reduction.
- Developed training materials to enhance staff knowledge of thermal fluid operations and safety standards.
- Followed plant safety procedures, rules, and regulations.
- Maintained a safe working environment by adhering to safety protocols and conducting regular inspections.
- Exceeded quality control standards by maintaining strict attention to detail during production processes and final product testing.
- Operated specialized tools, instruments, and equipment for tests and maintenance.
- Performed preventative maintenance tasks on schedule, minimizing unexpected disruptions or costly repairs later on.
- Operated equipment such as front-end loaders, forklifts, and slakers regularly.
- Handled preventive and corrective maintenance to maintain proper equipment safety and functionality.
Manager
Ace Mobile
1456 N 27Tth Ave Phoenix, AZ 85009
05.2019 - 03.2020
- Led cross-functional teams to enhance project delivery timelines and operational efficiency.
- Developed and implemented strategic initiatives resulting in improved customer satisfaction metrics.
- Mentored staff on best practices, fostering a culture of continuous improvement and accountability.
- Analyzed market trends to inform product development strategies and drive competitive advantage.
- Established performance benchmarks to assess team productivity and streamline workflows.
- Facilitated training sessions, enhancing team skills in mobile technology solutions and customer engagement.
- Collaborated with senior leadership to align departmental goals with broader organizational objectives.
- Streamlined communication channels between departments, improving collaboration on key projects.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
Education
No Degree -
Maryvale Highschool
3415 N 59th Ave Phoenix Az 85033Skills
- Schedule management
- Excellent navigation
- Customer service
- Vehicle maintenance
- Passenger transportation
- Customer engagement
- Cleanliness
- Safe driving
- Time management
- Clean driving record
- Dependable and trustworthy
- Effective communication skills
- [State] Driver's license
- Attention to detail
- Ability to lift 50 pounds
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Uber Driver
Uber
03.2020 - Current
Manager
Ace Mobile
05.2019 - 03.2020
Plant Operator/Safety Leader
Thermal Fluids Inc
07.2009 - 06.2020
No Degree -
Maryvale Highschool