Julio Serrano
Tucson
Summary
Dynamic Assistant Store Manager with a proven track record at Window Depot, excelling in team management and customer service. Enhanced customer experience through strategic visual merchandising and effective problem-solving. Successfully coordinated supplier relations, ensuring optimal stock levels and compliance. Mentored staff to achieve performance goals, driving store profitability and customer satisfaction.
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Window Depot
06.2020 - Current
- Supported team development by conducting regular training sessions on product knowledge and sales techniques.
- Coordinated with suppliers to ensure timely delivery of merchandise and optimal stock levels.
- Implemented visual merchandising strategies to enhance customer experience and promote new products.
- Monitored inventory levels, ensuring stock accuracy and timely replenishment of popular items.
- Improved customer satisfaction by providing exceptional service and promptly addressing concerns.
- Ensured compliance with company policies and local regulations, maintaining accurate records.
- Maintained store quality standards to optimize customer experience, drive customer traffic and positively impact store profitability.
Asst Project Manager
Dreyers Dki
10.2018 - 06.2020
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
- Planned, monitored and analyzed project costs to meet financial goals.
- Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
- Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and future plans.
Education
GED -
Fred G Acosta Job Corp Center
Tucson, AZ09-1997
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Store opening and closing
- Staff supervision
- Team management
- POS systems
- Mentoring and coaching
- Goals and performance
Certification
- CSP - Sales Professional
- Certified Forklift Driver, Window Depot - 2020-Present
- CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Window Depot
06.2020 - Current
Asst Project Manager
Dreyers Dki
10.2018 - 06.2020
GED -
Fred G Acosta Job Corp Center