Julissa Flores
El Mirage,Az
Summary
Experienced kitchen operations professional focused on optimizing inventory management and enhancing food safety standards. Committed to driving team performance and maintaining high sanitation practices for exceptional guest experiences.
Overview
5
5
years of professional experience
Work History
BOH Director
Chick-fil-A
Peoria, AZ
07.2025 - 03.2026
- Managed food preparation processes to ensure consistency and quality standards.
- Trained team members on safety protocols and operational procedures.
- Oversaw inventory management to minimize waste and optimize supply usage.
- Implemented kitchen workflow improvements to enhance efficiency during peak hours.
- Collaborated with front-of-house team to streamline service delivery and guest satisfaction.
- Supported compliance with health regulations through routine inspections and training sessions.
Crew Member
Chic-Fil-A
Peoria, AZ
03.2022 - 07.2025
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Operated kitchen equipment and maintained food safety standards consistently.
- Collaborated with team members to optimize workflow during peak hours.
- Monitored inventory levels and communicated needs to management proactively.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
General Manager
Wendy's
Surprise, AZ
05.2021 - 02.2022
- Directed daily operations to enhance customer service and operational efficiency.
- Implemented training programs for staff, improving team performance and retention rates.
- Oversaw compliance with health and safety regulations, ensuring a safe environment for employees and customers.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Skills
- Sanitation standards
- Kitchen operations
- Food safety compliance
- Supply ordering
- Cost control
- Staff training
Timeline
BOH Director
Chick-fil-A
07.2025 - 03.2026
Crew Member
Chic-Fil-A
03.2022 - 07.2025
General Manager
Wendy's
05.2021 - 02.2022