Julissa Herrera
Tempe
Summary
I am a Business (Communication) major at Arizona State University’s W. P. Carey School of Business (3.5 GPA and Deans List Recognition 6x) with a strong interest in HR, sales, marketing, and other business communication-related fields. My education has equipped me with skills in professional writing, interpersonal communication, organizational behavior, and strategic messaging. I’m passionate about helping organizations improve internal and external communication, enhance team collaboration, and drive business growth. I am seeking opportunities to apply my communication strengths in dynamic business environments where I can contribute to team success and continue growing professionally.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Child Care
YMCA
Phoenix
08.2024 - Current
- Maintained records of attendance, progress reports, incident reports, and other documents related to child care services.
- Helped promote kids’ programs by creating flyers and social media posts, which led to more sign-ups and stronger community interest.
- Worked with the marketing team to come up with ideas for how to better share our programs with families in the area.
- Took part in planning seasonal events and family nights to help build stronger relationships with the community.
Hostess
Next Whiskey Bar
Plainfield
05.2023 - 07.2024
- Welcomed guests with a friendly attitude and managed waitlists to keep service running smoothly and efficiently.
- Helped promote daily specials and events, which encouraged upselling and brought in repeat customers.
- Trained new hosts on procedures, customer service expectations, and POS systems, building team confidence and consistency.
- Worked with management to brainstorm social media content ideas and in-house promotions to attract more customers.
Server
StoryPoint
Romeoville
02.2022 - 01.2023
- Delivered excellent customer service in a fast-paced environment, helping build guest loyalty and drive repeat business.
- Upsold menu items like specials, drinks, and desserts by using product knowledge and conversational sales techniques.
- Learned how to stay calm under pressure, multitask, and solve problems quickly—skills that directly support my goals in business communication.
- Contributed ideas to boost customer satisfaction and streamline service during team meetings.
Education
Bachelor of Arts - Business Communication
Arizona State University
Tempe, AZ05-2026
High school diploma -
Plainfield East High School
Plainfield, IL05.2022
Skills
- Strong verbal and written communication skills developed through academic projects and customer-facing roles
- Experienced in creating content and managing social media to support marketing efforts and increase visibility
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for reports, data tracking, and presentations
- Skilled in Excel functions such as VLOOKUP, pivot tables, charts, and data sorting for basic analysis and reporting
- Quick to adapt to new challenges and committed to continuous learning and improvement
Linked Accounts
https://www.linkedin.com/in/julissa-herrera-63a232202/
Leadership And Community Involvement
- Plainfield East High School Student Relations/ Social media chair
- Numerous Community Service Events
- YMCA Camp Counselor
- Greek Life Recruitment Committee
Awards
- Dean's List - x4
- Presidents List - x1
- 3.5 Cumulative GPA
Languages
- English
- Spanish
- 3
Accomplishments
- Deans list all 5 semesters thus far in college.
- Merit-Based Scholarships
Certification
- Certified Associate in Project Management (CAPM)
- Microsoft Excel Certification (MOS: Excel Associate)
Timeline
Child Care
YMCA
08.2024 - Current
Hostess
Next Whiskey Bar
05.2023 - 07.2024
Server
StoryPoint
02.2022 - 01.2023
Bachelor of Arts - Business Communication
Arizona State University
High school diploma -
Plainfield East High School