Julissa Ramos
Waddell
Summary
Knowledgeable Lead Server at La Loma Village, excelling in customer service and POS system operations for four years. Demonstrated leadership by training incoming staff, enhancing service quality, fostering a positive dining experience, and skilled in problem-solving and communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Server
La Loma Village
03.2022 - Current
- Handled phone calls during the day regarding reservations , carry out, and delivery meals.
- Accommodated customer needs regarding reservations.
- Handled customer complaints professionally.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Worked closely with POS system and Full Count.
- Kept updated knowledge of menus.
- Displayed enthusiasm and promoted excellent service to customers.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Confirmed satisfaction with meals after delivery, correcting any problems if necessary.
Server
La Loma Village
01.2020 - 03.2022
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming residents and guests.
- Addressed customer complaints or concerns professionally and elevating the problem to a manager if needed.
- Worked with POS system to place orders.
- Performed opening and closing duties.
- Promptly attended to customer needs and provided personalized service.
Education
Shadow Ridge High School
Surprise, AZ06-2020
Skills
- Problem-solving
- Team leadership
- Positive and friendly attitude
- POS system operations
- Exceptional communication
- Employee training
- Responsible and trustworthy
- Teamwork
- Customer service
Certification
- Food Handler Certification
- CPR certified
- Fingerprint Clearance Card
Languages
Spanish
Native or Bilingual
Timeline
Lead Server
La Loma Village
03.2022 - Current
Server
La Loma Village
01.2020 - 03.2022
- Food Handler Certification
- CPR certified
- Fingerprint Clearance Card
Shadow Ridge High School
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