Julyan Velarde
Tucson
Summary
Seasoned Energetic Sales and Customer Service professional with expertise in communication and negotiating. Exceptional success in business-to-business and business-to-consumer sales within multiple industries, driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
12
12
years of professional experience
Work History
Owner
Elite Turf & Yard Innovations
11.2022 - Current
- Manage day-to-day business operations.
- Develop and maintain strong relationships with clients, resulting in repeat business and referrals.
- Oversee daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increase customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consult with customers to assess needs and propose optimal solutions.
- Implement marketing strategies to increase brand awareness and attract new customers.
- Negotiate contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluate industry competition regularly to maintain a competitive advantage in the marketplace.
- Monitor market conditions to set accurate product pricing and take advantage of emerging trends.
- Expand product offerings by researching market trends and identifying potential growth opportunities.
Account Manager
AT&T
02.2022 - 11.2022
- Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
- Handle inquiries and requests from customers and address their needs
- Stay on top of accounts, making sure they receive services that are within their budget and meet their needs
- Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly finding new ways to generate new business.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Setting and attending in-home appointments
- Serve as the main point of contact in all matters related to client concerns and needs
- Build and strengthen client relationships to achieve long-term partnerships
- Maintain accurate client records, keeping track of any contract updates and renewals
- Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Improved overall team productivity by implementing best practices in organization and time management.
Artificial Turf Installer/ Sales & Marketing
Wildcat Turf
11.2018 - 02.2022
- Develop sales leads.
- Adapted quickly to unforeseen challenges during installations, maintaining professionalism and efficiency under pressure.
- Prepared ground surfaces thoroughly before installation, ensuring a stable foundation for long-lasting results.
- Conduct estimates/close sales lead.
- Execute designed layout and turf installation.
- Handle a wide variety of hand & power tools, and heavy machinery.
- Use precision measuring instruments, templates, and fixtures to measure dimensions of work pieces.
- Maintain positive relationships with all customers
- Communicate operational issues and changes to owner on a regular basis.
- Follow standards and procedures to maintain a safe work environment.
- Ensured customer satisfaction by delivering timely and professional turf installation services.
Sales & Distribution Manager
Purple Med Healing Center
09.2017 - 07.2018
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Negotiated with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Overcame objections from former/potential clients after previous staff sabotage, by addressing concerns effectively and offering customized solutions based on their unique needs along with additional benefits to win back key accounts.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Attended and hosted industry events to promote products.
- Managed warehouse operations, ensuring proper storage and handling of products to maintain quality.
- Maintained accurate records of all incoming and outgoing shipments, ensuring proper documentation for regulatory compliance purposes.
- Developed and managed operating budget, meeting department goals.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Collaborated with other managers to develop comprehensive logistics strategies that aligned with broader organizational goals.
- Participated in industry conferences to stay up-to-date on emerging trends, identifying opportunities for innovation within our own distribution processes.
Licensed Cultivator
Purple Med Healing Center
01.2016 - 07.2018
- Maintained detailed records of cultivation activities for accurate planning, tracking progress, and reporting purposes.
- Improved plant growth and health by implementing proper cultivation techniques and environmental controls.
- Managed crop rotation schedules to maintain soil fertility, prevent disease buildup, and promote sustainable growing practices.
- Stayed current with industry trends through research, conferences attendance, networking events participation; applied relevant knowledge to improve operational efficiency continuously.
- Mentored junior staff members in best practices for cultivation techniques leading to improved overall performance across the team.
- Enhanced yield quality by applying appropriate nutrient solutions and monitoring pH levels.
- Maintained a clean and organized work environment, ensuring compliance with safety regulations and best practices.
- Reduced pest issues through diligent scouting, identification, and implementation of integrated pest management strategies.
- Increased overall sustainability by adopting organic farming methods for soil amendment application and pest control measures.
- Communicated effectively with team members to build strong relationships that fostered collaboration towards shared goals within the operation.
- Implemented pruning techniques to shape plants for optimal light exposure and increased yields.
- Streamlined harvest processes by efficiently coordinating labor resources, reducing overall time spent in-field activities.
Delivery Driver
Papa Johns
02.2014 - 03.2016
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Provided exceptional customer service through courteous interactions and professional communication while handling transactions.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Maintained a professional appearance, ensuring that personal grooming and uniform standards were in compliance with company policies.
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
Sales
Finish Line
09.2012 - 01.2013
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Increased accessory sales by developing and implementing strategic sales plans tailored to customer needs.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocking.
- Closing/cleaning duties.
Education
Certified - Current/Off-market Real Estate Investing
Renatus School of Real Estate Investing
2019
Certification - Real Estate
Hogan School of Real Estate
Tucson, AZ2018
Associate of General Studies -
Pima Community College
Tucson05.2015
Sahuaro High School
05.2013
Skills
- Business Management
- Relationship/business development
- Event Marketing Coordinator
- CRM Software
- Salesforce software
- B2B sales/Wholesale/Retail sales
- Sales forecasting/goals and performance
- Project Management
- Sales Presentations
- Sales/Marketing Expertise
- Account Management
- Positive and upbeat
- Warehousing Operations/Management
- Quality Management
Personal Information
Title: Artificial Turf Installer/ Sales & Marketing - Wildcat Turf
Timeline
Owner
Elite Turf & Yard Innovations
11.2022 - Current
Account Manager
AT&T
02.2022 - 11.2022
Artificial Turf Installer/ Sales & Marketing
Wildcat Turf
11.2018 - 02.2022
Sales & Distribution Manager
Purple Med Healing Center
09.2017 - 07.2018
Licensed Cultivator
Purple Med Healing Center
01.2016 - 07.2018
Delivery Driver
Papa Johns
02.2014 - 03.2016
Sales
Finish Line
09.2012 - 01.2013
Certified - Current/Off-market Real Estate Investing
Renatus School of Real Estate Investing
Certification - Real Estate
Hogan School of Real Estate
Associate of General Studies -
Pima Community College
Sahuaro High School
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