Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jusmari Espinoza G

Glendale

Summary

Dynamic and bilingual Pharmacy Technician with a proven track record at Walgreens, enhancing pharmacy workflow and fostering patient relationships. Excelled in problem-solving and team collaboration, significantly improving service quality. Skilled in confidentiality, HIPAA compliance, and bilingual communication, adept at optimizing operations and training team members for peak performance.

Overview

5
5
years of professional experience

Work History

Pharmacy Technician

Walgreens
10.2021 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Entered and processed patients' prescriptions into internal system.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

Server

Morningstar Senior Living at Golden Ridge
09.2019 - 10.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Education

Pharmacy

Arizona College Allied Health
4425 W Olive Ave Unit300 Glendale,az 85302
11-2021

High School Diploma -

Glendale High School
6216 W Glendale Ave Glendale,az 85301
05-2018

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Fluent bilingual communication

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Pharmacy Technician

Walgreens
10.2021 - Current

Server

Morningstar Senior Living at Golden Ridge
09.2019 - 10.2021

Pharmacy

Arizona College Allied Health

High School Diploma -

Glendale High School

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Jusmari Espinoza G