Justice Mastrianna
Tucson
Summary
Committed educator in early and adolescent learning environments, as well as with adults. known for high productivity and efficient task completion. Possess specialized skills in curriculum development, classroom management, and individualized instruction strategies. Excel in communication, empathy, and adaptability, ensuring successful learning outcomes and positive student engagement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Kindergarten Assistant
Leman Academy
Tucson
08.2023 - Current
- Worked one-on-one with children to further their reading, phonics, and learning abilities.
- Read stories aloud to the class, both for entertainment and educational purposes.
- Supervised children during recess and other outside activities.
- Utilized technology tools such as computers and tablets in teaching various subjects.
- Graded papers, and various other documents needed.
- Collaborated with teachers to ensure that all students had access to learning resources such as books, computers, art supplies.
- Supported teachers in preparing materials for lessons and projects.
- Helped with daily classroom management, such as taking attendance, distributing supplies, and organizing materials.
- Participated in parent-teacher meetings to discuss student progress.
Customer Service Representative
Agero
Tucson
03.2019 - 07.2020
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Event Coordinator
Canyon Ranch
Tucson
05.2018 - 05.2019
- Maintained an organized database of contacts using software applications like MS Excel and Access.
- Coordinated with internal teams to ensure timely delivery of products and services for events.
- Collaborated with clients to identify their goals and expectations from the event.
- Analyzed data from previous events in order to improve future ones.
- Facilitated meetings between vendors and clients in order to discuss overall project scope and timeline.
Customer Service Representative
Customer Contact Channels
Tucson
03.2016 - 03.2017
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries via phone, email, and chat.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
High School Diploma -
Sky Islands High School
Tucson, AZ05-2015
Some College (No Degree) - Education
Pima Community College
Tucson, AZSkills
- Child development
- Classroom management
- Reading instruction
- Learning resources
- Team collaboration
- Customer service
- Organizational skills
- Caring and empathetic demeanor
- Time management abilities
- CPR certified
- Computer and Microsoft office skills
Certification
- CPR/ first aid certification
Affiliations
- I am mom to 2 amazing boys
- I am an artist who loves to paint, and draw
- I read in my free time
- I enjoy getting out in nature, and exploring.
- I love to cook, bake, and always try new recipes
Timeline
Kindergarten Assistant
Leman Academy
08.2023 - Current
Customer Service Representative
Agero
03.2019 - 07.2020
Event Coordinator
Canyon Ranch
05.2018 - 05.2019
Customer Service Representative
Customer Contact Channels
03.2016 - 03.2017
High School Diploma -
Sky Islands High School
Some College (No Degree) - Education
Pima Community College