Justin Borden

- Collaborated with engineering teams to identify opportunities for system improvements.

- Played a pivotal role in addressing severe hiring delays across multiple countries.

- Convinced senior leadership to allocate dedicated engineering resources to mitigate high severity events globally.

- Achieved a 99.3% processing time increase by optimizing integration files.

- Consistently influenced system owners and architectural decisions for critical Amazon hiring systems and integrations.

- Conducted periodic audits on security, privacy, and accessibility, reinforcing best practices and reporting out on compliance.

- Led the creation of a technology program, reducing support ticket volume by 67%.

- Created and executed the User Acceptance Testing (UAT) strategy for system integrations.

- Developed incident response plans for third-party tech used in ROW.

- Ensured Rest Of World (ROW) countries were scoped in the PeopleSoft Deprecation project plan, preventing hiring disruptions.

- Identified and resolved technical blockers, streamlining the re-hiring process.

- Negotiated prioritization for critical configuration work.

- Launched a scalable hiring solution in multiple countries.

- Developed data parity dashboards to ensure data accuracy and mitigate security risks.

- Led and contributed to various tech projects and product launches globally.

- Successfully launched a 3rd party rostering technology in Japan to 32 sites in the AMZL network, with plans for a full-scale rollout to the FC population by Q4 2023.

- Supervised 8 Process Assistants and 110 hourly associates.

- Implemented DPS Tool, increasing pallet transfer rate by 142.66%, expediting picking.

- Enhanced the TOT Fast Start Tracker, raising first-scan success by 27%.

- Developed an efficient Inbound Dock layout, saving $349,000. - Introduced a stow heat map, boosting transfer-in rates by 50%.

- Reduced excessive amnesty bins from 54 to 8, improving building capacity.

- Decreased DPMO by 32% in the first 2 weeks in charge of ICQA by eliminating defects.