Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justin Creighton

Avondale

Summary


Qualified General Manager with solid background in managing golf operations and enhancing member satisfaction. Proven track record in organizing successful tournaments and developing comprehensive training programs for staff. Demonstrated expertise in team leadership and customer service excellence.

Overview

20
20
years of professional experience

Work History

Head Golf Professional/Director of Revenue

Arizona Biltmore Golf Club
10.2014 - Current
  • Coordinated seasonal leagues and social events tailored towards varying age groups within our membership base.
  • Implemented safety protocols throughout the entire facility, reducing risks for both guests and staff.
  • Implemented innovative marketing strategies to showcase the club''s amenities and attract potential members.
  • Oversaw junior golf programs, inspiring young players while promoting sportsmanship and teamwork values.
  • Improved golf course operations by implementing efficient scheduling and staff management techniques.
  • Managed budgets effectively, optimizing resource allocation to minimize costs without sacrificing quality or member satisfaction.
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.

Director of Membership

Wigwam Golf Resort
11.2009 - 10.2014
  • Implemented comprehensive onboarding program for new members to facilitate smooth integration into the organization.
  • Organized successful networking events, fostering connections among members and industry professionals.
  • Continually refined membership strategies, making data-driven decisions to adapt and evolve in response to shifting member needs and preferences.
  • Presented detailed reports at board meetings on progress towards meeting established goals as well as insights gathered from direct interaction with members.
  • Assisted in the development of annual budgets for membership operations, carefully monitoring expenses throughout the year to stay on target.

Assistant Golf Professional

Tournament Club of Iowa
09.2007 - 08.2009
  • Ran and supervised all golf course operations after Head Golf Professional left in June 2008.
  • Oversaw training of services staff and other day-to-day activities on driving range.
  • Managed pro shop operations to ensure efficient inventory control, merchandising, and sales performance.
  • Optimized daily operations by maintaining accurate records of green fees, cart rentals, memberships, tournament registrations, and other transactions.
  • Coordinated junior golf programs to promote interest in the sport among younger generations.

Golf Course Manager

Jester Park Golf Course
03.2005 - 09.2007
  • Monitored financial transactions related to the golf operation while adhering to established budgets for revenue generation and expense control.
  • Collaborated with golf professionals to develop instructional programs and clinics aimed at improving player performance and enjoyment.
  • Optimized golf course operations for increased efficiency, streamlining daily processes and reducing operational costs.

Education

High School Diploma -

West Des Moines Valley
West Des Moines, IA

Skills

  • Team building and leadership
  • Staff training and development
  • Public relations
  • Networking and relationship building
  • Golf course maintenance
  • Budgeting and financial planning
  • Club management proficiency
  • Golf cart fleet management
  • Handicap system administration
  • Merchandising and inventory control
  • Membership engagement strategies
  • Teamwork

Timeline

Head Golf Professional/Director of Revenue

Arizona Biltmore Golf Club
10.2014 - Current

Director of Membership

Wigwam Golf Resort
11.2009 - 10.2014

Assistant Golf Professional

Tournament Club of Iowa
09.2007 - 08.2009

Golf Course Manager

Jester Park Golf Course
03.2005 - 09.2007

High School Diploma -

West Des Moines Valley

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Justin Creighton