JUSTIN GIBSON
Scottsdale
Summary
26 years old and a highly motivated and dedicated professional with over 8 years of experience in the customer service and hospitality industries, specializing in front-of-house operations. Recognized for exceptional interpersonal skills, quick adaptability, and a strong work ethic. A diligent learner with a proven track record of delivering excellent service in fast-paced environments. In addition to a successful career in hospitality, I am a 2020 graduate of a Respiratory Therapy program, with certifications in CPR, Basic Life Support (BLS), and Advanced Cardiovascular Life Support (ACLS). Known for being a compassionate and reliable team player, I bring a unique blend of healthcare knowledge and customer-focused service.
Overview
8
8
years of professional experience
Work History
Server/Trainer
EVO Old Town Scottsdale
05.2022 - Current
- Serve as a Closing Server at a high-traffic, popular location in Old Town Scottsdale, ensuring exceptional service for partygoers and tourists, often during late-night hours (5 PM – 2 AM).
- Lead closing duties, including securing the restaurant, handling cash and end-of-day reports, and overseeing the closing procedures for the front-of-house team.
- Take charge of guest safety and satisfaction during busy shifts, ensuring smooth operations in a fast-paced environment with high customer volume.
- Provide training and mentorship to new servers, ensuring they understand restaurant protocols, customer service expectations, and product knowledge to maintain high-quality service standards.
- Manage multiple rushes during peak hours, ensuring all guests receive prompt, courteous service while maintaining a positive and upbeat atmosphere.
- Helped train and integrate new team members, significantly improving service consistency and increasing customer satisfaction ratings during evening shifts.
Server/Bartender/Trainer
Omni St Montelucia Resorts and Hotels
08.2021 - 01.2022
- Worked in multiple departments within the resort, including fine dining, poolside, and event services, adapting to varying customer needs and service styles.
- Provided exceptional service in a luxury resort environment, consistently meeting the high expectations of guests.
- Managed both bar and table service, creating specialty cocktails and offering a tailored experience to guests at the resort’s restaurants and events.
- Left the position to return to the restaurant industry and pursue career growth in a more dynamic environment.
Server/Bartender/Trainer
Lure Fish House
07.2020 - 08.2021
- Provided exemplary service as both a Server and Bartender in a high-end seafood restaurant with locations in California and Arizona.
- Transferred to Scottsdale to train and onboard new servers at the opening of the restaurant’s new location, ensuring high standards and consistency across locations.
- Delivered a high-end customer experience in a fast-paced, upscale environment, leading to increased sales and positive customer feedback.
- Trained new employees on product knowledge, service standards, and upselling techniques, contributing to increased tips and sales per server.
Server
Viva La Pasta
07.2019 - 07.2020
- Provided high-quality service to 30+ tables per shift, ensuring a positive dining experience through personalized attention and product knowledge.
- Maintained a strong rapport with regular customers, resulting in a significant return rate and positive online reviews.
- Adapted quickly to the challenges presented by the COVID-19 pandemic by efficiently transitioning to curbside service and take-out orders.
- Left employment due to the pandemic’s impact on the restaurant industry.
Dishwasher, Line Cook, Server
Cammaranos
07.2016 - 01.2019
- Started as a dishwasher, learning the basics of kitchen operations and hygiene protocols.
- Promoted to Line Cook, responsible for preparing meals, managing kitchen station, and ensuring food quality and consistency.
- Transitioned to Server, greeting guests, taking orders, and delivering exceptional customer service in a fast-paced environment.
- Collaborated with kitchen and front-of-house teams to optimize food prep and service flow, contributing to a 20% increase in customer satisfaction scores.
Education
Associate of Science - Respiratory Therapy
Simi Institute For Careers And Education
Simi Valley, CA06-2020
High School Graduate -
Royal High School
Simi Valley, CA06-2016
Skills
Customer Relationship Management
Conflict Resolution
Upselling & Cross-Selling
Staff Training & Mentorship
Team Leadership
Emergency Response
Personal Information
Age: 23
Timeline
Server/Trainer
EVO Old Town Scottsdale
05.2022 - Current
Server/Bartender/Trainer
Omni St Montelucia Resorts and Hotels
08.2021 - 01.2022
Server/Bartender/Trainer
Lure Fish House
07.2020 - 08.2021
Server
Viva La Pasta
07.2019 - 07.2020
Dishwasher, Line Cook, Server
Cammaranos
07.2016 - 01.2019
Associate of Science - Respiratory Therapy
Simi Institute For Careers And Education
High School Graduate -
Royal High School
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