Justin Martin
Lake Havasu City
Summary
Developed technical skills in fast-paced, customer-focused environment, looking to transition into new field. Specialized in troubleshooting, repair, and system optimization, ensuring efficient technical support. Committed to delivering reliable solutions and improving user experience in any new role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
AP Host
Walmart
04.2024 - Current
- Greeted and welcomed customers upon arrival, providing a warm and friendly atmosphere
- Responded promptly to incidents of theft or suspicious activity, ensuring the safety of customers, employees, and company assets
- Provided excellent customer service by addressing customer concerns related to security issues in a professional manner
- Participated in ongoing training programs to stay updated on new security threats and techniques for prevention
- Developed strong working relationships with staff members to foster a culture of vigilance towards asset protection
Customer Care Representative
Staples
08.2023 - 02.2025
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Maintained inventory of spare parts, ensuring availability for efficient repairs and replacements.
- Disassembled computers to perform diagnostics and check for repair needs.
- Implemented data recovery procedures for clients experiencing accidental data loss or system failures, ensuring minimal impact on their operations.
- Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
- Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
- Trained new team members on company policies, procedures, and best practices for delivering excellent customer service
- Recognized as top performer within the team for consistently achieving high levels of customer satisfaction scores above 91%
- Assisted customers with technical inquiries, ensuring timely resolution of problems.
Apparel Associate
Walmart
02.2022 - 06.2023
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer Satifaction
Education
Computer information system - Trade school
California Technical Academy
Remote06.2021
High school diploma - undefined
Encore High School For The Performing And Visual A
Victorville, CA06.2014
Skills
- Effective time management
- Exceptional communication
- Problem-solving
- Critical thinking
- Team collaboration
- Power supply testing
- Software diagnostics
- Diagnostics
- Software installation
- Hardware installation
- Hardware repair
- Hardware troubleshooting
- Performance optimization
- Quality assurance controls
- CompTIA A certified
- Operating system installation
- Telephone and email communication
Certification
CCENT
June 2020 to June 2026
CompTIA A+
January 2021 to June 2022
CompTIA Network+
May 2022 to May 2022
Driver's License
Timeline
AP Host
Walmart
04.2024 - Current
Customer Care Representative
Staples
08.2023 - 02.2025
Apparel Associate
Walmart
02.2022 - 06.2023
High school diploma - undefined
Encore High School For The Performing And Visual A
Computer information system - Trade school
California Technical Academy