Justin Montoya
Surprise
Summary
Dynamic Software Specialist with extensive experience at All Copy Products, excelling in network troubleshooting and customer service. Proven track record in enhancing user experience through effective software installations and technical support. Adept at resolving complex issues and training teams, ensuring seamless operations and high client satisfaction. Certified in multiple office equipment brands.
Overview
2026
2026
years of professional experience
Work History
Software Specialist
All Copy Products
Tempe
09.2016 - Current
- Provided technical support for software applications to enhance user experience.
- Assisted clients with software installations and troubleshooting issues effectively.
- Resolved customer inquiries related to software functionality and usability promptly.
- Installed and configured network equipment for optimal performance.
- Monitored network systems to identify and resolve issues promptly.
- Assisted in troubleshooting hardware and software-related problems for users.
- Documented network configurations and maintenance procedures for reference.
- Provided technical support for end-users regarding connectivity issues.
- Performed troubleshooting to diagnose and resolve complex technical issues related to networking systems.
- Configured, maintained, and monitored network devices such as routers, switches, firewalls, and wireless access points.
- Installed and configured various networking services such as DHCP, DNS, VPNs, RADIUS authentication servers.
Field Service Manager/ Escalation Specialist
Source Office & Technologies
- Networking skills include knowledge in, Microsoft Office, Internet Explorer, and Windows OS Support such as 7, 8, and 8.1. Servers 2003, 2008, and 2012. Window updates. Manage web based programs such as i imageware remote, uni flow, and Prints OV. Update LDAP/Active Directory, Antivirus Software. Troubleshoot LAN, WAN, Wireless networks. Help desk support on PCs, Macs, printers, copiers, plotters, print drivers, Email, Scanners. Remote Desktop support using Team viewer. Build, repair and pre wire cat 5, coax cables. Maintain inventory and track monthly Counts. Ship and receive parts. Maintain Purchase orders. ECopy Trained, Fiery Experience.
- Provide Technical and Networking Support for customers and their office equipment
- Responsible for the repairing and networking of all Copiers, Printers, Scanners.
- Offer technical support by phone, email and remote sessions.
- Responsible for loading new software applications, Maintain and Administrate tracking software such as Imageware Remote. Support Ecopy, Command Workstation, and fiery support
- Test systems to ensure the elimination of mechanical and electrical issues.
- Provide set up for all networking, scanning and applications on new installs.
- Train/ Mentor Technicians with questions, problems and troubleshooting issues.
- Maintain and manage inventory and produce monthly counts.
- Launched and built The Canon Copier Division.
Copier Technician
Gobins Inc.
- Assisted the technicians with the installation of software, and troubleshooting procedures
- Tested hardware and computer equipment prior to install.
- Provided technical telephone support to correct software and hardware problems.
- Assisted with the repair of computer systems on site and for existing customers and the maintenance of client equipment.
- Performed upgrades and repair on existing office equipment
Education
Associates Degree - Occupation Studies in Computer/ Electronics
High Tech Institute
Phoenix, AZ12.2002
High School Diploma -
Sierra Grande High School
Blanca, CO05.2001
Skills
- Certified and trained on Canon, Toshiba, Konica Minolta, HP, Kyocera office equipment
- Network troubleshooting
- Software installation
- Hardware repair
- Connectivity support
- System configuration
- Customer service
- Technical support
- Inventory management
- Remote support
- Team collaboration
- Problem resolution
- Technical training
- Machine learning
- Continuous integration
- Software testing
- Multitasking Abilities
- Cable Management
- Data Closet Configuration
References
- Paul, Sanchez, 720-878-6044
- Robert, Trujillo, 719-850-1552
Timeline
Software Specialist
All Copy Products
09.2016 - Current
Field Service Manager/ Escalation Specialist
Source Office & Technologies
Copier Technician
Gobins Inc.
Associates Degree - Occupation Studies in Computer/ Electronics
High Tech Institute
High School Diploma -
Sierra Grande High School