JUSTIN OLDHAM
Phoenix
Summary
High-performing Service Advisor with over five years of experience driving operational excellence in premium automotive environments. Expert in technical translation, strategic upselling, and client retention. Proven track record of exceeding revenue targets and streamlining service workflows through data-driven management and technical mastery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Advisor
INFINITI CAMELBACK
Phoenix, AZ
12.2024 - Current
- Direct primary communications between clients and the service department to ensure technical accuracy and a seamless repair experience.
- Execute detailed labor and parts estimates, consistently achieving high-conversion rates on strategic service recommendations.
- Manage the full vehicle service lifecycle, ensuring 100% adherence to quality standards and manufacturer protocols.
Service Advisor
ARROWHEAD BMW
Glendale, AZ
03.2024 - 02.2025
- Streamlined appointment and repair order workflows, successfully reducing average vehicle turnaround time by 20%.
- Built long-term client trust by translating complex mechanical diagnostics into transparent, actionable repair plans.
- Processed billing, payments, and high-value warranty claims with 100% precision.
Medical Delivery Driver
CARDINAL HEALTH
Redding, CA
01.2023 - 03.2024
- Executed time-sensitive deliveries of radiopharmaceuticals, maintaining a 98% on-time success rate.
- Ensured strict compliance with safety regulations regarding the handling and disposal of radioactive materials.
- Optimized logistics routes, reducing average delivery times by 15%.
Service Advisor
SJ DENHAM CHRYSLER JEEP DODGE RAM
Redding, CA
05.2021 - 09.2022
- Boosted service department efficiency by 25% through improved cross-functional coordination with parts and sales teams.
- Drove a 10% increase in upsell conversions through data-driven service recommendations and client education.
Education
High School Diploma -
UNIVERSITY PREPARATORY SCHOOL
Redding, CASkills
- Operations: Strategic Service Upselling
- Billing & Warranty Processing
- Inventory Management
- DMS Proficiency
- Client Relations: Technical Issue Translation
- Relationship Management
- Conflict Resolution
- Process Optimization
Certification
- ASE C1 Service Consultant Certification: Communications, Customer Relations, and Shop Operations.
- Automotive Management Institute (AMI): Professional Business Practices and Service Leadership.
- DMS Mastery: Expert proficiency in dealership software for repair orders and inventory tracking.
- Manufacturer-Specific Training: Advanced Warranty Processing (Infiniti, BMW, CJDR).
- Technical Training: Automotive Service Basics and Workplace Safety (University Preparatory).
Timeline
Service Advisor
INFINITI CAMELBACK
12.2024 - Current
Service Advisor
ARROWHEAD BMW
03.2024 - 02.2025
Medical Delivery Driver
CARDINAL HEALTH
01.2023 - 03.2024
Service Advisor
SJ DENHAM CHRYSLER JEEP DODGE RAM
05.2021 - 09.2022
High School Diploma -
UNIVERSITY PREPARATORY SCHOOL