Adaptable and reliable Restaurant Manager with a strong background in customer engagement and conflict resolution. Notable achievements include enhancing team performance and improving guest satisfaction through effective staff training and operational oversight.
Overview
15
15
years of professional experience
Work History
Restaurant Manager
Golden Corral Buffet and Grill
01.2016 - Current
Directed daily operations, ensuring smooth service and adherence to quality standards.
Trained and mentored staff, fostering a team-oriented environment to enhance performance.
Coordinated scheduling and staffing, balancing labor costs while meeting service demands.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Managed staff schedules and maintained adequate coverage for all shifts.
Server
Nick and Bens
03.2020 - 04.2021
Provided exceptional customer service by anticipating guests' needs and responding promptly to inquiries.
Collaborated with kitchen staff to ensure timely and accurate food delivery during peak hours.
Trained new servers on menu details, service standards, and operational procedures to enhance team performance.
Implemented best practices for table turnover and guest flow management to improve overall efficiency.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Carpet Installer Helper
Paprocki Carpet Installation
01.2012 - 05.2017
Assisted lead installer with carpet measurements and layout planning for optimal installation efficiency.
Operated tools including stretchers and cutters to facilitate precise carpet fitting.
Collaborated with team members to ensure timely completion of projects while maintaining quality standards.
Supported the preparation of job sites by removing old flooring and cleaning surfaces before installation.