Justin Phillips
Maricopa
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
CSR
State 48 Garage Doors
Phoenix
10.2024 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Followed up with customers to ensure their satisfaction.
- Updated system with order specifics and customer details, preferences, and billing information.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Developed strong customer relationships to encourage repeat business.
- Participated in team meetings or training sessions when necessary.
- Adhered to company's established protocols for handling confidential data.
- Assisted in the development of customer service procedures and policies.
- Handled customer inquiries and complaints in a timely manner.
- Provided customer service support to customers over the phone and by email.
- Developed strategies to improve quality of customer service delivery.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Performed account maintenance activities such as updating client information in databases.
Shift Lead
Moku Hawaiian grill
Phoenix
08.2021 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Monitored employee performance and provided feedback on areas for improvement.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Ensured that all safety protocols were followed at all times.
- Provided guidance and support to other team members as needed.
- Responded to customer inquiries and complaints in a professional manner.
- Handled cash register transactions accurately while providing excellent customer service.
- Participated in weekly meetings with management team to discuss strategies and goals.
- Performed administrative tasks including filing documents, data entry.
Education
Business Management
Maricopa Community Colleges - Mesa Community College
Mesa, AZSkills
- Upselling strategies
- Cash Drawer Reconciliation
- New Hire Training
- Cash Handling
- Coaching and Mentoring
- Opening and closing procedures
- Customer Relationship Building
- Friendly
- Excellent time management skills
- Exceptional customer service
- Reliable
- Customer service
- Conflict resolution
- Data entry
- Customer relationship management
- Customer support
- Time management
- Communication skills
- Problem solving
- Call center experience
- Email management
- Problem-solving
- Data collection
Education and Training
true
Timeline
CSR
State 48 Garage Doors
10.2024 - Current
Shift Lead
Moku Hawaiian grill
08.2021 - Current
Business Management
Maricopa Community Colleges - Mesa Community College