JUSTIN SHARMA
Phoenix,AZ
Summary
Dynamic operations professional with extensive experience in operational management, dedicated to driving business performance enhancements. Proven expertise in developing and implementing process improvements while fostering a collaborative environment aligned with organizational goals. Recognized as a dependable team player with a strong focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency, consistently delivering measurable performance improvements.
Overview
17
17
years of professional experience
Work History
Area Collections Manager
Republic Services
04.2024 - Current
- Coach/Trained/Mentored Operations Managers to strategically think to build durable processes to hit and maintain key performance metrics across the Phoenix, LA/OC, and San Diego Markets
- Streamlined operational processes to enhance efficiency across multiple locations.
- Analyzed performance metrics to identify areas for improvement in service delivery.
- Aided Area/HQ leadership in work stoppage pre-planning and execution as well as managing out of area support.
- Partnered with business units for internal audit preparedness by conducting multiple self-audits and structured follow up.
Operations Manager
Republic Services
08.2022 - 04.2024
- Lead a staff; including hiring, coaching, performance management, develop supervisory goals/objectives, and effective resolution of safety and claims.
- Develop a best-in-class team/workplace culture and effectively manage performance and talent development; drive best-practice sharing.
- Oversee effective safety and accident prevention programs to ensure all reasonable action is taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement/maintain effective loss control and safety program.
- Ensure maximum productivity and route management systems for commercial and residential routes and establish productivity goals where needed; ensure adherence to operating standards; and manage labor hours and disposal expenses.
Area Route Manager
Republic Services
08.2020 - 08.2022
- Manage productivity and efficiency at an Area level in the Arizona, San Diego, and Las Vegas Markets
- Met and exceeded goals through strategic planning and strong implementation practices.
- Trained division teams on company driven tools.
- Executed calculated strategies for projects by partnering with others and utilizing company resources.
Operations Supervisor
Republic Services
05.2017 - 08.2020
- Built and developed a talented team, then provided coaching to get employees to meet and exceed productivity goals.
- Drive a safety culture through two-way communication by training company safety programs and solving driver concerns.
- Partner with sales team to grow sales through driver initiated leads and establish/maintain customer relationships.
- Evaluate line of business performance through metrics and financials; identify the root causes of problems and consistently develop/implement action plans to achieve performance goals.
- Area Supervisor Trainer: Deployed to multiple business sites to train supervisor teams to build and implement sustainable processes.
Executive Team Lead
Target Corp
10.2012 - 06.2016
- Manage a team consisting of 20+ team members as well as 8 supervising managers.
- Model and drive a service culture to deliver exceptional guest experience being ranked the #1 store in the market and an NPS of 96/100
- Drive credit program resulting in being ranked top 3 in a group of 62.
- Evaluate performance through metrics and financials; identify the root causes of problems and consistently develop and implement action plans to achieve performance goals; hold reporting team leaders accountable for doing the same.
- Helped assess, select, and retain top talent and developed a talented team plan for right person, right place, and right time.
Sales Manager
Macy’s
09.2008 - 09.2012
- Met and exceeded multi-million-dollar sales plans, customer service, and credit card program standards.
- Successfully drove profitability in various departments with a passion for excellence.
- Planned and collaborated on events and merchandising decisions in various selling areas and departments.
- Managed and empowered a 15+ sales associate team to achieve results.
- Strong adherence to Loss Prevention and Compliance procedures.
Skills
- Leadership
- Human Centered
- Innovation
- Sales
- Customer service
- Verbal/Written communication
- Problem solving
- Relationship management
- Project prioritization
- Task execution
- Data analysis
- Performance analysis
Timeline
Area Collections Manager
Republic Services
04.2024 - Current
Operations Manager
Republic Services
08.2022 - 04.2024
Area Route Manager
Republic Services
08.2020 - 08.2022
Operations Supervisor
Republic Services
05.2017 - 08.2020
Executive Team Lead
Target Corp
10.2012 - 06.2016
Sales Manager
Macy’s
09.2008 - 09.2012