Summary
Overview
Work History
Education
Skills
Timeline
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Justin Stephens

Server
Phoenix

Summary

Dynamic and results-oriented professional with extensive experience at Longhorn Steakhouse, specializing in hospitality service expertise and efficient multitasking. Excelled in enhancing diner satisfaction through meticulous quality checks, reducing food waste by closely monitoring preparation methods, and fostering warm customer relationships. Demonstrated exceptional guest engagement and effortless communication, significantly streamlining kitchen operations for increased efficiency.

Overview

3
3
years of professional experience
1
1
Language

Work History

Server

Longhorn Steakhouse
03.2024 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.

Food Expeditor

Longhorn Steakhouse
08.2023 - 03.2024
  • Trained new expeditors and food runners according to company policies and standards.
  • Improved order accuracy with thorough review of each dish before serving to customers.
  • Reduced food waste by monitoring portion control and food preparation methods closely.
  • Conducted quality checks on dishes before they were served to ensure they met restaurant standards, enhancing diner satisfaction.
  • Streamlined kitchen operations for increased efficiency by coordinating with chefs and servers on meal preparation and presentation.

Service Assistant

Longhorn Steakhouse
04.2022 - 03.2024
  • Offered information on menu items, garnishes and preparation methods to choosy guests.
  • Facilitated smooth communication between front-of-house staff members and kitchen team, leading to timely food delivery and satisfied customers.
  • Provided exceptional customer service, addressing concerns or issues promptly to maintain loyalty and satisfaction.
  • Assisted in maintaining a clean and sanitary dining environment for the comfort of patrons.

Education

Bachelor of Science - Business Management

Arizona State University
Tempe
05.2001 -

High School Diploma -

Greenway High School
Phoenix
05.2001 -

Skills

Strong work ethic

Guest engagement

Hospitality service expertise

Personable

Efficiently Multitask

Strong Memory

Effortless Communication

Timeline

Server

Longhorn Steakhouse
03.2024 - Current

Food Expeditor

Longhorn Steakhouse
08.2023 - 03.2024

Service Assistant

Longhorn Steakhouse
04.2022 - 03.2024

Bachelor of Science - Business Management

Arizona State University
05.2001 -

High School Diploma -

Greenway High School
05.2001 -

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